Job Details

ID #21394759
State Texas
City Mckinney
Job type Permanent
Salary USD TBD TBD
Source Globe Life And Accident Insurance Company
Showed 2021-10-20
Date 2021-10-20
Deadline 2021-12-18
Category Et cetera
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Agency Service Representative (13995)

Texas, Mckinney, 75070 Mckinney USA

Vacancy expired!

JOB SUMMARY

The Agency Service Representative is responsible for handling incoming calls from United American, Globe Life New York, ESD/Globe and Globe Life SilverCare agents, secretaries or office staff and responding to inquiries regarding Company policy, procedure and guidelines, underwriting requirements, claims, commission structure, product information and policy maintenance. This may require extensive research using all resources available in order to resolve all calls to the complete satisfaction of the caller.

PRIMARY DUTIES & RESPONSIBILITIES

  • Answer incoming calls from the field regarding Company policies and procedures, policy guidelines, underwriting requirements, licensing and contracts, claims, commission structure and policy maintenance and product coverage.
  • Answer assigned emails from Agency Service general agent email box and ESD Agents email box as assigned.
  • Research questions and problems for agents and advise them of results.
  • Complete any and all necessary paperwork and system updates.
  • Meet quotas for phone stats set as standard for Department.
  • Complete other tasks/projects as assigned by Team Lead and Supervisory Staff.
  • Attend training on a recurrent basis when scheduled.
  • Extensive use of PC and phone.

Required Skills:
  • Good number and name recognition skills and above average verbal and written communication skills.
  • Excellent telephone communication skills with the ability to work well under pressure and deal effectively with the public and Home Office personnel.
  • Must have good reasoning ability to analyze information and make logical conclusions.
  • Proficient computer skills.
  • Good math aptitude and basic calculator skills.
  • Familiarity with medical terminology helpful.
  • Must be organized and accurate.
  • Regular and predictable attendance required.
  • Internet and Microsoft Office proficiency required.

Required Experience:
  • High school diploma or equivalent. Some college preferred.
  • One year of office experience required. Preferred use of Microsoft and internet a must.
  • Telecommunications/call center experience or insurance experience preferred.

Vacancy expired!

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