Vacancy expired!
- Supervise team of 10+ Data Entry operators and oversee daily operations to ensure achievement of performance/productivity standards
- Provide expertise and leadership support to team in resolving complex issues in regards to Life Application(s), Life Claims and Lead Cards
- Evaluate daily Workflow in Onbase platform and load balance life claims, p2 letters, accurint and address changes as needed to ensure even distribution of work
- Ensure each team member is equipped with the tools, knowledge and resources to be successful in their role while also recognizing training gaps and opportunities for retraining
- Provide constant feedback to team members and counsel on matters of performance, attendance, and/or conduct
- Ensure Mainframe, Onbase, Globe Life KeyfromImage, Keyfast, Lead KeyFromImage, and Eservice systems are functioning properly and partner with IT to address system issues
- Utilize effective written and oral communication to respond professionally and with a sense of urgency to escalated claim issues received via mail, fax, or email
- Proactively communicate with management regarding problems such as staffing, high/low work volume, emergency situations, etc.
- Identify process improvement opportunities and use logic and reasoning to compare strengths/weaknesses of alternative resolutions
- Conceptualize innovative technical solutions that translate into efficiencies within the unit
- Develop and maintain strong relationships with cross functional partners in New Business, Customer Service, Legal to accomplish organizational goals
- Cultivate a positive high performing team by modeling cultural expectations of accountability, continuous improvement, collaboration, and creativity
- Motivate and provide development direction to team members while fostering an environment of continuous growth
- Support culture and employee engagement activities and promote employee development
- Delegate additional responsibilities and stretch assignments to high potential team members to position them for successful advancement within the organization
- Update Kronos timekeeping to ensure team members are paid for the hours worked, personal and vacation.
- Keep track of all jobs processed by each team member and add and/or load them to the Pay by the Piece and Pay for Performance database.
- Gather appropriate data to complete and send out daily reports.
- Collaborate with manager and Human Resources Business Partners to develop action plans for underperforming associates and ensure adherence to progressive disciplinary guidelines
- Write value-based performance appraisals and conduct effective colleague performance discussions
- Support organizational training initiatives and ensure staff is updated on mandatory role-appropriate training
- Complete monthly/adhoc reports with data interpretation to identify trends and issues to facilitate management in strategic decision making
- Develop contingency plans to meet objectives during challenging circumstances (i.e. staffing shortages, high work volumes, system implementation, etc.)
- Effectively present complex information to key stakeholders to influence acceptance of innovative suggestions
- Lead and partner on claims, applications and other business projects as needed, concurrently with daily responsibilities
- Partner with manager to retain staff and build bench strength within the organization to achieve overall turnover goals
- Interview, hire, and mentor new team members
- Performs other duties as assigned
- Some travel may be required
- Serve as backup to other Supervisors Unit in their absence.
- High technical aptitude and ability to learn new systems quickly
- Strong problem solving skills with ability to use combination of analysis, experience and judgment to develop feasible solutions
- Advanced analytical and interpretive skills
- Excellent time management skills, with the ability to work under rigorous deadlines
- Excellent presentation skills including ability to present complex ideas to upper management in a professional manner
- Strong knowledge of Microsoft Office Suite (Outlook, Excel, PowerPoint, Access, etc.)
- Excellent oral and written communication
- Independent worker able to make autonomous decisions with minimal supervision
- Ability to adjust plans, goals, actions or priorities to meet changing situations and competing priorities
- Ability to take ownership of tasks, projects, and relationships and follow through on obligations
- Bachelor's degree from a four-year college or university preferred; or 5-7 years related experience and/or training; or equivalent combination of education and experience
- 3 or more years' experience in processing Life Applications
- Supervisory experience, a plus
Vacancy expired!