Vacancy expired!
- Participate in department meetings to discuss organizational objectives
- Prepares status reports and presentations. Create and distribute ad-hoc reports
- Maintain program project plan, schedules, and team collaboration tools
- Monitoring vendor key performance indicators (KPIs) and service level agreements (SLAs)
- Help establish and maintain vendor performance improvement plans
- Ensure accurate vendor risk ratings are completed on a regular basis
- Provide vendor data governance & information management support
- Establish and maintain vendor management analytics & reporting dashboards
- Research, collection, tracking and reporting of vendor service level agreements (SLAs)
- Maintain information in the vendor management system
- Track escalated issues and reporting of root cause analysis
- Manage the archive and cataloging processes for all VMO documents
- Track agreement renewal dates
- Assist the team in the collection and analysis of vendor information
- Perform invoice tracking against purchase orders as directed by the Vendor Manager
- Develop and maintain processes, procedures, tools and templates, & vendor artifacts
- Enhance and maintain vendor scorecards and maintain vendor surveys & reporting
- Bachelor's degree in business, analytical, or technical discipline preferred
- 1-3 years' experience in Procurement, Supply Chain, Finance or related role
- Attention to detail with analytical skills and Microsoft Office (Excel, Word, PPT) experience
- Ability to work with minimal supervision
- Adaptable to fast-paced environments and comfortable with shifting priorities
- Professional verbal and written communication skills
- Develops and maintains effective working relationships
- Two years of relevant experience to include: knowledge and experience of managing delivery of services from vendors and vendor lifecycle management, conversant with contract structure, ability to drive deliverables through a process work-stream, and strong attention to detail. Proven record of reporting and analysis.
- Excellent organizational skills and the ability to prioritize multiple tasks, projects, and assignments.
- Able to work with moderate to minimal direct supervision.
- Ability to work efficiently and effectively, while maintaining strong attention to detail.
- Able to maintain a high level of confidentiality.
- Ability to be a creative self-starter and have a solutions-based mind frame.
- Exceptional written and verbal communication skills.
- Dynamic/flexible demeanor with exceptional customer service skills.
- Adapts well to quickly changing priorities.
- Flexibility with schedule to ensure that all deadlines are met.
- Must be self-motivated and possess a sense of urgency.
- High degree of professionalism (appearance and communication).
- Strong computer skills and excellent knowledge of Microsoft Office products, including Word, PowerPoint, Excel, and Outlook.
- Ability to work independently, as well as part of a team.
- Even temperament and the ability to work well under pressure.
- Gather, analyze and report metrics to Vendor Management Manager and key stakeholders on identified SLAs, regulatory metrics and key performance indicator surveys related to vendor performance.
- Maintain thorough understanding services provided by the vendor and translate into business context for stakeholders.
- Remain current on industry developments as they relate to vendor management programs and best practices.
- Maintain high quality of service to both internal and external customers
- Assist with development, implementation and maintenance of policies and procedures to facilitate and improve operational efficiencies.
- Provider training and support for vendor management program.
- Other projects and duties as assigned.
Vacancy expired!