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GENERAL DESCRIPTIONPerforms moderately complex child support work. Work involves conducting detailed investigations to locate absent parents, establishing paternity; enforcing court orders for child supportand /or responding to customer inquiries. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work and make a positive difference in the lives ofall Texans.ESSENTIAL JOB FUNCTIONSTakes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate caseclosure:Conducts detailed in-office investigations to locate parties, verify employment and determine assetsPrepares documents relating to legal and administrative actions to establish or enforce child support ordersNegotiates lump sum payments from noncustodial parents who owe past due child/medical supportNegotiates out-of-court settlements and agreements with parties (CSO II only)Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documentsReviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repositoryReviews cases to determine if the cases are eligible for closureAttends court to assist legal staff, as neededResearches case information on the computer including TXCSESMaintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states IV-D regulationsAssesses child support cases to determine the appropriate case actionExplains Child Support Program policies, procedures and regulations to customersResponds to customer inquiries and complaintsAssesses the validity of complaints against the IV-D program with impartialityServes as Notary PublicPerforms related work as assignedMaintains relevant knowledge necessary to perform essential job functionsAttends work regularly in compliance with agreed-upon work scheduleEnsures security and confidentiality of sensitive and/or protected informationComplies with all agency policies and procedures, including those pertaining to ethics and integrityMINIMUM QUALIFICATIONSEducation: Graduation from high school or equivalentEducation: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-yearbasis: Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialistExperience: 1 year of full-time experience working in the following (or closely related) fields: Child Support Program, credit collections, investigations, legal assistant, legal secretary,customer service, or IV-A eligibility specialistKnowledge: Investigative practices and techniquesSkill in interviewing and interviewingSkill in using a personal computer for word-processing and data entry/retrievalSkill in basic mathematical computationsSkill in handling multiple tasks, prioritizing, and meeting deadlinesSkill in effective oral and written communicationSkill in exercising sound judgment and effective decision makingAbility to receive and respond positively to constructive feedbackAbility to work cooperatively with others in a professional office environmentAbility to provide excellent customer serviceAbility to arrange for personal transportation for business-related travelAbility to work more than 40 hours as needed and in compliance with the FLSAAbility to lift and relocate 30 lbs.Ability to travel (including overnight travel) up to 15%Ability to type 35 words per minute (Typing test required at time of interview)PREFERRED QUALIFICATIONSEducation: Graduation from an accredited four-year college or universityKnowledge: Investigati
Vacancy expired!