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Job Description - Help Desk Technician
Summary of Responsibilities The Desktop Support Technician under the direction of the Service Delivery Manager will be responsible for the day to day management, support and troubleshooting of corporate desktops, laptops and mobile device. The Desktop Support Technician will function as a Tier 2 resource for the helpdesk and will provide backup coverage as needed for phone and email support. Major Tasks, Responsibilities and Key Accountabilities- Set up, maintain and troubleshoot all Microsoft Windows desktop and notebook computers, Apple iPhones, iPads and Windows 8 tablets.
- Provide second level helpdesk support when required.
- Install and configure software
- Set up and configure printers, scanners, and other peripherals
- Maintain and troubleshoot audio visual equipment
- Document all issues and resolution steps using the help desk ticketing system (ServiceNow)
- Maintain inventory of all hardware and software resources and parts (ServiceNow)
- Maintain excellent communication with all end users and other members of the IT department
- Work with outside vendors as needed
- Ensure the consistent use of standard Enterprise images and software packages in all facility desktops and laptops.
- Troubleshoot printers, fax machines and Client RF scan guns
- Participate in the imaging process, including testing of images and deployment to new assets.
- Participation in project activities involving computers, iPads/tablets, phones, printers or any other computing device.
- Participate in an on-call rotation, providing after hours support to associates who require assistance outside normal business hours.
- Associate degree or equivalent from two-year college or technical school; plus, three to four years related experience and/or training; or equivalent combination of education and experience.
- 4+ years setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows and Mac OS)
- Experience deploying, managing and maintaining all Windows and iOS desktops and notebooks, as well as iOS devices, in a networked environment
- Microsoft Office 2010 and 2013, Office365 experience is preferred.
- Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)
- Knowledge of Active Directory concepts and administration
- Must be physically able to lift up to 30 pounds
- Experience working in a structured, process-driven environment
- Experience utilizing remote support tools and ITIL ticketing systems.
- CompTIA A+, 70-680 Microsoft Certified Technology Specialist: Windows 7 (preferred)
Vacancy expired!