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Calance Recruiters:KIANA AREVALO:JOANNE SMITH:SHERRIE KRAUS:SUMIT KUMAR:E M A I L: We will NOT accept 3rd Party (C2C) Contractors Position:Sr. Instructional Designer JOB REF#:1000589Duration:6+ Months (Contract)Location:Plano, TX 75024 or Chandler, AZ (On-site only)Rate:Open/Market Rate (W2 ONLY/H1B Transfer)Work with all levels of Service Operations and client team members to develop and maintain training solutions that drive CSC team member performance, compliance, and customer satisfaction. Will be supporting instructor-led training for Service Operations teams (may include Customer Service, Collections, Loyalty, ICU, Administration, Compliance, etc.).Instructional Designer must have strong assessment skills to understand organizational needs, gather requirements, and deliver solutions to support learning and performance needs of Service Operations. This position interacts with team members of all levels of the Service Operations organization, including suppliers and corporate partners. This position also interacts with team members outside of Service Operations including Legal, Enterprise Compliance, IT, and other training organizations. They will report to the Sr. Instructional Designer RESPONSIBILITIES INCLUDE: Design, and develop curriculum and courseware as a member of the Learning & Development team. Works as a partner with members of the delivery team to ensure effective delivery of training programs as well as manage change control for training materials. Participates on business projects and supports the Senior Instructional Designer in large scale assessment, design, and development of training courseware designed to onboard, reinforce, remediate, introduce change, and advance performance of Service Operations team members. This position may manage smaller scale instructional design projects. Update Simulation Tool using Articulate Storyline 360. Develop and maintain training curriculum for assigned lines of business/functions, which includes curriculum aimed at on-boarding, reinforcing, remediating and advancing performance and knowledge as well as introducing change. Development of measurement tools and strategies to assess the effectiveness of training. Utilization of training technology to drive the efficiency of training solutions. Participation as project team member on business initiatives to understand and develop training based on skill and knowledge needs. Management of the impact of change on the training curriculum.Daily Functions:60% - Using Articulate Storyline 20 % - Providing Curriculum Assessment, Design, Development and Maintenance10% - Project Mgmt10% - Misc functionsREQUIRED EXPERIENCE: LOCAL Candiate only, able to start onsite July 2021 MUST provide E-Learning instructional design writing samples, e-learning and ILT, either as a Word Doc, Powerpoint, Link etc 3+ years of Instructional Design experience, but prefers someone with 5-10+ years of experience MUST have experience in the E-Learning space, using Articulate Storyline 360 authoring tool MUST have exp with Video editing products Experience training the traner on content and material created Must have experience using either ADDIE or Agile development protocol Must be familiar using Bloom s taxonomy when creating Learning Objectives Must show the ability to defend development decisions by correlating them to program goals and/or learning objectives Desktop Publishing experience Excellent verbal and written communication skills Must have excellent written and oral communication skills Education: 4-Year College Degree (BA or BS] Preferred/ Nice-to-haves: Experience using various E-Learning tools, such as Captivate, Camtasia, HTML, and/or Flash Financial Services industry experience HIGHLY preferred Training Assessment and Evaluation LMS/LCMS experience Calance Consultant Benefits Offerings:- H1B Transfer/ Processing Available - EPO/PPO Medical Plan (Cigna)- HMO/PPO Dental programs (Cigna) - Vision - VSP (Vision Plan Summary) - 401K VOYA Retirement vesting programVacancy expired!