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- Tracking assets through end to end lifecycle. Experience with Service Now and HPSM Receipt and shipment of assets
- Preparing assets for corporate distribution
- Performing monthly inventory and cycle counts for all equipment
- Processing all disposal and sale of equipment
- Identify and escalate issues that arise during work activities
- Support branch and corporate applications, leveraging knowledge of current and new technologies
- Anticipate the needs of clients and acts accordingly
- Provide on premise support for projects and other support teams where needed
- Support the identification of trends in incidents and work orders and help to identify solutions and reduce incidents
- Perform asset controls activity in support of corporate asset management strategy
- Uses experience from role to provide feedback to leadership on ways to improve efficiencies and automate tasks
- Work with groups across IT to test new software and provide feedback
- 1+ years field services work experience
- Proficient with current versions of MS Windows and Mac Operating Systems and MS Office applications
- Proven experience working with customers or end users
- Strong Communication skills
- Strong experience with using MS Office products
- Ability to function effectively and efficiently in a fast-paced, evolving environment
- Ability to manage multiple tasks efficiently
- Knowledge of ITIL Asset Management
- Microsoft (MCP or MCSE), ITIL, or A+ certifications
- Network + certification or equivalent work experience
- Understanding of or experience with imaging and diagnostic tools
- Supply Chain and Asset Management experience
- Founded in 1988 in Tempe, Arizona
- 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
- $8.3 billion in revenue in 2020
- Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
- 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
- Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
- Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance