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Role OverviewThe Control Manager maintains a strong and consistent control environment through a joint accountability model, that aligns managers with each line of business, function, and region to mitigate operational risk. The team focuses on four main areas: Risk Identification & Assessment, Control Design & Evaluation, Issues & Control Deficiencies, and Control Governance & Reporting.The individual will support the Global Small & Mid-Size Business (SMB) Sales, Relationship Management, Marketing and Partner Experience Management teams within Payments - Chase Merchant Services. These teams work with our internal Chase Business Banking partners and strategic partners, including Independent Software Vendors (ISVs), PayFacs/TP3s, Referral Partners, Franchises, and Associations, to provide small and mid-size businesses with frictionless access to world-class software and financial services.Principal Duties and Responsibilities:Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions
Execution and implementation of business control priorities and strategy - driving the control agenda through monitoring key operational risks, management concerns, strategic control initiatives, business evolution, risk and control governance and reporting
Review and analyze program related data (e.g., KRI/KPI) to proactively identify existing and emerging Operational risks and issues, to support business-related programs and strategies
Provide leadership support for the end-to-end execution of the firm's operational risk self-assessment reporting process and system, i.e. CORE (Control and Operational Risk Evaluation). This includes control deficiencies and resolutions, to reduce financial loss, regulatory exposure, and reputational risk
Coordinate and engage in Regulatory Exams and Audits (both internal and external)
Identification, documentation and remediation of control gaps, risk assessment and root cause issue analysis
Core Competencies:Business Acumen: ability to understand the business - knowledge of regulation surrounding the business
Communication/Presentation: excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
Implementation skills
Writing Action Plans
Networking: exceptional interpersonal skills; exceptional collaboration and relationship building skills
Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
Process/Design Analysis: ability to understand a process and associated risk to inform control design
Problem Solving/Analytical Skills: solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
Understanding root cause / identifying control deficiencies
Developing timely and sustainable solutions
Analyze metrics for emerging risk
Change Management/Decisioning: ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making
QualificationsBachelor's degree or equivalent experience required
7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred
Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) preferred
Employer DescriptionJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.Organization DescriptionThe Corporate & Investment Bank is a global leader across investment banking, payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Payments, a business unit within Corporate & Investment Banking, is the world's largest payment network. The business combines cash management, payment solutions and merchant services to corporate clients, financial institutions and governments. Merchant Services, a business unit within Payments, is a global leader in payment processing and merchant acquiring, capable of authorizing transactions in over 130 currencies.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.Equal Opportunity Employer/Disability/Veterans
Vacancy expired!