Vacancy expired!
Plano 7 (31067), United States of America, Plano, TexasAt Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Customer Service Coordinator - RefiImagine a day in a typical call center… now throw that image away! Welcome to a fresh idea in banking. Here at Capital One, we’re reimagining how people bank. You see, we believe banking should fit our customers’ everyday lives - not the other way around. When a customer contacts us, we don’t want them to simply have an interaction, we want them to have an experience that makes them say WOW!Our Auto Finance Servicing team has been hard at work strategizing ways to better serve our nearly 3 million customers, and we need savvy problem-solvers in our Plano, Texas call center to deliver some world-class red carpet service experiences. We have major development opportunities and encourage mentorships with seasoned associates. We work with industry leading technology, including communicating with customers via Online chat. We pride ourselves on our culture and are constantly looking for ways to enhance your workday, including a 3-story slide, a scratch kitchen café, department parties, and daily celebrations!We’re not just looking to fill open positions – we seek outgoing, passionate people who want to start a long career. with a knack for making someone’s day. How cool would it be to tell your friends that your job is to be a ray of sunshine and find solutions that create a happy and loyal customer?If we’ve caught your attention, read on!Are you the one that people turn to when they need to solve a problem?Are you quick on your feet to make a decision?Do you love the latest technology and do almost everything on your cell phone?Do you consider yourself talkative?Are you naturally curious and have an appetite for learning?Seriously now, if you’re nodding along and like what you are reading, let’s talk!General Responsibilities:
Answer inbound calls and greet customers with energy and enthusiasm
Thrive in a fast-paced, lively and dynamic work environment
Take an active role in educating customers about our products and services
Use a conversation based approach to uncover customer needs using open-ended questions – after all, scripts are for robots
Guide customers through the online enrollment process
Assist customers with account questions in an energetic and spirited manner
Perform multiple tasks / navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues
Build trust and confidence with our customers that we are there to help serve their needs and reach their financial goals
Strive for first call resolution, and take true ownership of customer needs and issues
Own your personal development to achieve job proficiency, meet performance goals and independently keep your own technical know-how up to date
Hours: Shifts ranging M-F 8am-8pm, Sat 9am-6pmBasic Qualifications:
High school diploma, GED or equivalent certification or military experience
At least 6 months of customer service experience
At least 6 months of experience resolving issues in a call center environment.
At least 6 months of experience working with financial apps on smart phones and tablets
Proficient in Microsoft office
Preferred Qualifications:
Associates or Bachelor’s Degree
At least 2 years of customer service experience in a call center environment
Advanced proficiency in Microsoft Office and using the internet
At least 1 year of sales experience
Above average typing skills (40+ words per minute)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Vacancy expired!