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Job DescriptionOur mission doesn’t happen by treading softly – no, it happens by defining an industry. It means building products that haven't been thought of. It means selling products with a solutions mindset. It means supporting the infrastructure of a company that moves at an incredible speed – intentionally – to stay ahead of the world’s next cyberthreat.Your CareerCortex (previously Demisto,a SOAR company) Customer Success Architects are responsible for making sure that our customers are meeting their objectives. They are a key component of our company’s success, working together with customers, partners, and their awesome colleagues. Without these ninjas, we will fail. And failure is not an option!Your ImpactTime to value - Analyze customer requirements, provide guidance & assistance throughout the customer lifecycle to ensure a quick and successful product deployment
Product Expert - Act as the product SME, working together with product and engineering teams ensuring our customers and partners get the most out of our products
Drive product adoption - Continuous contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use cases
Experience as a Security Incident Responder or SOC analyst/manager
Experience in customer-facing roles
Familiarity with the different enterprise security and IT products, processes, and ecosystem
Basic Linux system administration & troubleshooting experience
Ability to work under pressure, and prioritize tasks accordingly
Ability to develop and maintain scripts in Python or JavaScript is a plus
Fluent English is a requirement. Any other language is a plus
Ninja uniform is a plus
We will hire candidates anywhere in the country.The TeamOur Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.Our CommitmentWe’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks (https://www.facebook.com/LifeatPaloAltoNetworks/) page and our diversity website (https://www.paloaltonetworks.com/company/about-us/inclusion-diversity) .Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.#LI-AG1
Vacancy expired!