Vacancy expired!
Job Title: DDI & BT Diamond Resource Location: Plano, TX Duration: 6-12 months Is remote option available during COVID: Yes (Need to go onsite once client offices resume) Primary Skills- DDI & BT Diamond
- The position of a DDI L3 is responsible for the ongoing network operations management to provide 24x7 support.
- The ideal candidate will have deep experience of networking technologies, such as DNS, DHCP, Time services, routing; managing heterogeneous environment & generate metrics related to Network performance, capacity, availability, failure rates, and will also have a strong background in network performance management, service delivery and strategic operations planning with a strong technical orientation & creative in problem solving.
- This is a hands-on technical role:
- Provide tier-3 (expert level) operational support to resolve critical business issues that require deep network DNS, DHCP, IPAM, Time Services troubleshooting techniques and performance analysis
- Independently own the Network Infrastructure support solving complex issues and suggest design modifications as appropriate.
- Ensure SLAs are met - Responsible for performance analysis, proactive troubleshooting and capacity planning for the Network platforms.
- Perform monitoring and maintenance of overall environment working with experienced team members.
- Perform change controls. Update process documentation and team portals
- Participate in troubleshooting, capacity planning and analysis, performance analysis & Root Cause Analysis.
- Communicate with peers and managers regarding system issues & participate in 24x7 on-call.
- Automate operational tasks to make processes simpler and more robust.
- Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently.
- Refresh heat-maps and operations plans for campus DDI solution
- Monitor and analyze statistical data to develop improvement plans
- Provide an effective network DDI capacity plan
- Develop and monitor global weekly and monthly trending reports by business sectors to justify future growth
- Oversees the management of service level agreements (SLAs) with vendors and service providers
- Oversees and directs all aspects of the 24/7/365 mission critical network/telecommunication infrastructure operations; including planning, supporting, and maintaining functions
- Serves as the senior-level escalation point for DDI network operations to resolve critical incidents
- Maintains policy and procedures manual, conducts monthly service review meetings with key stakeholders.
- Provides leadership, management, direction, and technical oversight for the network operations department
- Bachelor's degree, or related qualification
- Certifications is a must (CCNP, Infoblox Certified, DDI OEM Certifications)
- Minimum 10+ years of working in DDI Network with expert level experience
- Experience of working in a multi-cultural, virtual team, across multiple geographical regions
- Experience with technologies such as: Infoblox, BT Sapphire, BlueCat DDI management
- Extensive support of Routing Protocols/Technologies
- Hands on Experience with DDI / IP Address migration to Infoblox
- Deliver high level and low level design of DNS, DHCP, and Time Services
- Drive delivery of DDI solutions, including project and implementation support
- Knowledge of Linux and UNIX system
- Scripting knowledge (i.e. Shell, Perl)
- Thorough understanding of DHCP, DNS, IP Addressing and Time Services
- High degree of experience in the day to day configuration and Sr. level troubleshooting of IPAM DHCP, DNS, and DDNS
- Experience in installing, configuring, and troubleshooting Infoblox, BT Sapphire suite of products in a large distributed environment
- Thorough understanding of Infoblox operations
- Creating & modifying DNS zone files manually (forward and reverse zones)
- DNS Anycast
- Time Services knowledge of: NTP & PTP
- Work collaboratively with other teams such as LAN, WAN, firewall, Active Directory, Hosting etc.
- Integration of DNS and DHCP in Active Directory environment
- Strong understanding of application communication methodologies.
- Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results.
- High level of confidence and competence communicating on bridges.
- Experience with monitoring tools and strategies.
- Perform or participate in complex maintenance or deployment activities.
- Create or modify documentation in response to new events and learnings.
- Routinely provide constructive feedback for improvement opportunities
- Ability to coordinate and direct activities across multiple teams
- Excellent customer focus and engagement skills
- Ability to develop solutions within a complex operational environment
- Excellent verbal and written communications skills
- Advanced knowledge of technical/business environment and problem determination strategies
- Develops and maintains standard operating procedure manual and processes used by the team
Vacancy expired!