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Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Desktop Support for our client in the IT Services and Consulting domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately. Duration: 6+ Months Contract (Possible Extension)Location: Plano, TX Salary: $17.00/Hourly on W2Role: Desktop SupportPrimary Skills: HelpDeskRole Description: The Desktop Support must have at least 5+ years of experience. Top 3 Must Haves: - Excellent Customer Service/Communication Skills- Standard L2 Deskside Hardware/Software Support knowledge- ServiceNow experience Required Experience and Skills: - Minimum 2-3 years of experience providing IT support services required, end user support experience preferred- Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation- Basic understanding of SCCM client troubleshooting- Knowledge of TCP/IP, Windows Security (Share and NTFS permissions).- Extensive knowledge Windows OS and related configuration.- Basic knowledge of Servers, Switches, Routers, and Data Center related HW- Basic knowledge of Backup technologies- Ability to work in a team-oriented multi tower and vendor environments.- Ability to multitask and prioritize work, and- Ability to adapt to new processes and procedures- Ability to work in a fast paced environment.- Ability to handle and safeguard confidential information- Excellent oral and written communication skills- Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction- Ability to convey technical issues and material to non-technical end users and managersEducation: Bachelor s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent Experience: Minimum 5+ years of experienceRelocation: This position will not cover relocation expensesTravel: No Local Preferred: Yes Note: Must be able to work on a W2 basis Recruiter Name: Gaurav RungtaRecruiter Phone: or (Ext: 2020)Equal Employment Opportunity Minimum Education Required: BachelorYears of Experience Required: More than 5 yearsExpected Travel Time: None