Vacancy expired!
Help Desk Technician - Plano, TX BravoTECH, a leader in IT staffing and staff augmentation services, seeks a Help Desk Technician for our preferred client in their Plano, TX location.
Job Description: Job Summary: Provides technical support to users for computer-related technical problems on assigned account(s). Provides back-up assistance on other accounts as needed. Essential Job Functions- Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
- Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
- Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
- High school diploma or G.E.D.
- One or more years of technical training in computer support
- Experience working with company products and operating systems
- Experience with solving computer-related problems
- Experience with company escalation policy
- One or more years experience with MS Office 2003+, Outlook, Windows XP/Vista/7, Active Directory,
- One or more years of technical or customer support experience
- One or more years of government or financial institution experience
- Technical experience with computer systems, peripherals, smartphones, remote resolution, networking, VPN
- One or more years experience with Remedy, Lotus Notes 8+, SAP, Remote Desktop, Mainframes, Internet Browsers (other than IE)
- Interpersonal skills to interact with customers and team members
- Communications skills
- Organization skills to balance and prioritize work
- Analytical and problem solving skills
- Ability to work in a team environment
-
- Must be US citizen
Vacancy expired!