Job Title: Marketing Manager 1
Job Type: Regular Full-Time, Hourly
Experience: 5 years' experience with Content Management
Education: BA or BS degree in Journalism, English, Marketing, Communications or other relevant fields
Hybrid – 4 days Onsite, 1 day remote
Location
Ridgefield Park, NJ, USA
Plano, TX, USA
Benefits
Medical Insurance (Health, Dental & Vision)
401(k) with Company Match
Paid Time Off
H1B/Green Card Sponsorship for qualified employee
Hands-on experience at global industry leader Samsung
Opportunities for career advancement
Responsibilities Develop content strategy aligned with short-term and long-term customer service operational goals of reducing contacts, improving self-service and automation and providing a best in class customer experience. Establish a voice and tone guidelines for all customer service communications and assure compliance by contributors. Develop content around product and promotional launches to address key customer questions and provide solid talking points to agents that are easy to use and understand Collaborate with CS operations to audit and enhance approved content for all channels of communication through customer service Develop an editorial calendar and leverage data around content usage to guide focus Partner with training team to keep training current with updated content. Identify low-performing customer service areas using data analytics (Tableau, CRM system, Customer Satisfaction), to identify new content needs or enhance existing ones. Ensure compliance with law (e.g. copyright and data protection)Requirements Proven work experience as a Content manager with experience managing indirect reports and contract resources. Experience with content management systems and ticketing systems such as Jira, Zendesk and sprinklr. An understanding of content usage tracking systems and an ability to analyze that usage to optimize performance and impact. Ability to work independently and manage vendor-training groups to deploy training effectively Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, and leadership techniques Extensive experience with MS Office Knowledge of SEO and web traffic metrics Excellent writing and editorial skills Attention to detail and ability to quickly shift focus to keep up with shifting priorities or emerging issues Good organizational and time-management skillsOur team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!Our vision is ‘We Want to See You Grow' to become the industry leader for both employee and company.For more information about JND, please visit www.jndsolutions.com (http://www.jndsolutions.com/)#Samsung #Creative #Marketing #Manager #Digital #Digital Marketing #Hybrid #JND