Job Details

ID #46151172
State Texas
City Plano
Job type Permanent
Salary USD TBD TBD
Source TYLER TECHNOLOGIES INC
Showed 2022-10-02
Date 2022-10-01
Deadline 2022-11-29
Category Et cetera
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IT Specialist, Cloud Services Frontline

Texas, Plano, 75023 Plano USA

Vacancy expired!

The IT Specialist will work with internal business partners to triage requests sent to Corporate Cloud Services. They will support team-members by performing infrastructure monitoring, initial client response, and outage response. The ideal candidate will be comfortable using industry standard enterprise tools such as Windows Server, VMWare, Shavlik, Actifio, Sophos, Solarwinds, Microsoft CRM, Azure and AWS. They should be comfortable providing phone support and system administration support to corporate cloud services clients by providing eyes on glass, triaging service catalogue requests, assisting analysts with creating change control requests and resolving basic troubleshooting issues. As a part of Tyler's corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector.

Location

Plano, Texas

Travel

0-5%

Responsibilities

  • Monitor application and database systems and infrastructure for performance and up-time
  • Triage all CRM cases submitted to Corporate Cloud Services, and resolve or escalate to IT Analysts
  • Assist IT Analysts in closing open support cases and documenting for knowledge base
  • Assist in creating change control requests
  • Maintain a written general knowledgebase of all issues and their resolutions
  • Support Tyler product integration within the Hosted environment
  • Provide technical support for internal support departments and hosted clients as assigned
  • Research options for new or improved technology
  • Respond to basic client IT issues; password resets, account creation, FTP site creation
  • Assist management in gathering information for reporting and audit

Qualifications

  • Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical.
  • Adapt to changing products, technologies and environments in support of client needs.
  • Work in a networked environment with an understanding of network principles and configuration including LAN, WAN and VPN.
  • Assess the complexity of an issue and escalate more critical issues.
  • Ensure the satisfactory resolution of issues through effective problem-solving.
  • Provide seamless integration to department and company resources from a client perspective.
  • Associate's degree in computer science or equivalent experience/certification
  • Basic knowledge of server hardware and network configurations
  • Basic knowledge of Networking (TCP/IP, LAN, WAN, Firewalls, OSI Model)
  • Typically requires 1-2 years' experience with multiple operating systems, Active Directory, VMWare, and SQL databases
  • Good oral and written communication skills
  • Strong analytical and problem solving skills
  • Ability to prioritize and complete multiple tasks in a fast paced, technical environment
  • Excellent client service, organizational, interpersonal and communication skills
  • Experience with any of the following products a plus:
    • Windows Server
    • Active Directory
    • Virtual environments and clustering technologies
    • DNS, networking, firewalls
    • Microsoft Office core products
    • Public Cloud experience (AWS and Azure)

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades .

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people .

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

Apply Online Requisition Number:2022-1828

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

Vacancy expired!

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