Vacancy expired!
- ITIL Consultant
- - As a Problem Manager you will proactively and reactively look for solutions to prevent problems from occurring within ITIL functions and operations according to specified contractual deliverables, SLA's and metrics within assigned account/s and aligned.
- - Good Experience in ITIL Based Service Model and having good understanding of Incident/Change/Problem Management areas.
- - Manage problems according to contracted SLAs/SLOs, ensure sound RCA to avoid repeated occurrences.
- - Develop and drive Service improvements based on RCAs, trends and client inputs.
- - Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution.
- - Experience in different troubleshooting/problem management tools and techniques (5Whys, Ishikawa, etc.)
- - Ability to effectively present/communicate (problem statements, root cause analysis, goals, action plans- ) and negotiate options at all management levels
- - Conduct monthly Problem Management meetings with partner teams and client community.
- - Excellent technical presentation skills
- - Excellent oral and technical communication skills
- - Excellent problem solving, decision-making, and analytical skills.
- - Ensure the appropriate business process assessment and analysis is completed to identify business process gaps and impacts as they pertain directly to projects and programs.
- - Orchestrate activities and provide structure and direction to others regarding standard techniques and tools to gather the appropriate set of functional and non-functional requirements in an organized and repeatable way.
- - Develop strategies and plans to assess impacts and potential risks of solution alternatives, and to identify solution component sharing and opportunities for re-use.
- - Partner with multiple teams to drive and complete process related deliverables.
- - Provide process leadership and influence direction to SME teams and other IT professionals supporting the delivery of process standardization and improvement for IT.
- - Apply consistent methods for selection and evaluation of process initiatives.
- - Coordinate with other process teams to identify cross-program dependencies and leverage resources appropriately.
- - Lead process improvement/standardization efforts in an IT field as identified by IT and business leadership.
- - Identify defects and eliminate waste, standardize and improve processes.
- - Effectively manage process design and improvement projects.
- - Enhance individual and team performance by creating a climate of consistent and continuous learning (promote new ideas, conduct knowledge sharing).
Vacancy expired!