Job Details

ID #44689475
State Texas
City Plano
Job type Contract
Salary Depends on Experience
Showed 2022-08-08
Date 2022-08-05
Deadline 2022-10-04
Category Et cetera
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Major Incident Manager

Texas, Plano, 75023 Plano USA
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Major Incident ManagerLocation: Plano, TXDuration: 24 months contract to hire

Description:Major Incident ManagerThe role is responsible for the execution of the Major Incident Management process. This includes facilitation of technical and application recovery bridges, documenting recovery timelines, and communicating with all levels of leadership. Successful Major Incident Managers thrive on challenge, are calm under pressure, and can think on their feet.Accountabilities to include:Provide focus, direction, and create a controlled environment for swift recovery.Be the obvious individual on the bridge that participants will seek for updates, guidance, questions, and other critical facilitation needs.Capture good incident documentation and deliver quality communications along with balancing a high attention to detail, excellent people skills and perseverance in a fast-paced environment.Assess priority for major incidents with support teams and senior IT/Business LeadershipEnsure required participants and on the bridgeWhen you aren’t managing a critical incident, you’ll maintain excellent situational awareness by utilizing tools and communication channels to be on guard for potential new incidents on the rise.Consulted for Major Incident debriefs with Problem Management team

Tools:• G-Suite• Slack• Service Now• AION (Internal Incident Management tools)• AWS

Required Skills:• Bachelors degree in IT or related professional experience in field• 5-7 years’ experience in Information Technology with direct experience with incident response• Superior verbal and written communication skills, including the ability to effectively and clearly communicate complex scenarios to non-technical colleagues.• Strong ability to prioritize and complete multiple tasks during time critical and high pressure situations• Excellent time management, communication, and emotional intelligence skills• Strong analytical skills to support the synthesis of knowledge and information out of abstract and varying types of data points• Cloud Experience

Role Info:• Manage technical support team members to drive resolution on high priority incidents• Incident identification and creating polies and diagnosis• Monitoring operation centre for client• Work with user on issue and engaging and leading the enterprise platform• Define and measure the metrics and monitor change progress.• Experience with Slack integrates

Top Skills:• Cloud Infrastructure experience is required (AWS is preferred)• ITIL and ITSM experience preferred

Soft Skills:• Training and certification on cloud will be preferred but not must

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