NICE CXOne CTI job vacancy in Plano, Texas Bravo Technical Resources

Vacancy expired!

The integration of the CXOne platform should follow the standard call center CTI adaptor implementation. High-level job description:

Implement NICE Salesforce Managed Package

Integrate Salesforce to NICE

Develop a new call flow process (replacement of the Voice Call records) using standard and custom Salesforce object

Migration of Voice Call records to the new call flow process

Ensure agent's ability to look up customers and initiate enrollments remains intact

Support NICE implementation with any needed APIs

Vacancy expired!

Job Details