Job Details

ID #49957706
State Texas
City Plano
Full-time
Salary USD TBD TBD
Source Bank of America
Showed 2023-05-18
Date 2023-05-18
Deadline 2023-07-17
Category Et cetera
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Operations Project Consultant

Texas, Plano, 75023 Plano USA

Vacancy expired!

Operations Project ConsultantNewark, Delaware;Addison, Texas; Plano, Texas; Phoenix, Arizona; Tampa, FloridaJob Description:LOB Specific Description:Bank of America is committed to ensuring fair and consistent treatment for Consumer and Small Business remediation efforts. To drive enterprise wide consistency & accuracy, the Remediation team provides ‘in house’ remediation for impacts to Bank of America (the Bank)’s customers. Remediation consists of dedicated resources with expertise to manage the end-to-end execution of ongoing and one-time remediation efforts.The Remediation Team performs customer remediation for the following products:

U.S. Consumer Card

Consumer Finance (Gold Option/Gold Reserve)

U.S. Consumer Checking

U.S. Consumer Savings

U.S. Small Business Checking

U.S. Small Business Savings

U.S Small business Card

As part of a growing team, this role will be involved in different aspects of the Remediation process which could include project lead work and/or operations work. The Operation Project consultant is responsible for leading remediation projects by working with the Front Line Unit (FLU) to determine the project requirements and executing on project timelines. Operation Project Consultant is also responsible for the following functions: account refund adjustments and maintenance, mail file prep and processing, reporting, radar data entry, quality and operation functions.Required Skills: (Must have these skills to be minimally qualified)

5+ years of project management and/or related experience

Overseeing the end-to-end process for Remediation efforts (defects or audit issues) including the management, implementation, and documentation or work.

Ensuring requirements and planned adjustments are clearly documented and approved by business partners requesting the remediation.

Ensuring systems of record (RADAR and/or DREM) are maintained with key project updates and final adjustments.

Product and Product SOR - Prior knowledge and experience with Consumer (card/deposit) and Small Business products including types of fees, payment applications, interest calculation, rewards, statements. Ability to navigate in customer SOR (TSYS, Impact/BOSS, Rewards Superstation) to confirm, research and validation transactions.

Business Process/Acumen - Basic understanding of the businesses they support and the front-to-back impact of their processes. Extensive knowledge of single product line.

Quality - Responsible for data quality accuracy in all project documentation, including in SOR (RADAR).

Organizational Skills - Is deadline and detail oriented, demonstrates strong organization of content and records. Ability to multitask while managing multiple files.

Communication skills - Meeting facilitation skills to host and document meeting outcomes with business partners, teammates (leads, analysts, operations), and management, including ability to present to executive level leadership. Document meeting minutes and send to stakeholders ensuring all documentation meets quality standards.

Ops Excellence – Drives Operational Excellence by seeking solutions for project completion while managing to target dates. Seeks to improve Remediation project management processes and tools.

Risk Management – Acts as an ambassador for the risk culture adhering to risk control expectations.

Innovative – Identifies opportunities to improve processes and shares ideas with manager and team. Participates in development and implementation of new initiatives.

Ability to work in a fast pace and changing environment.

Desired Skills:

Technical Skills – Experience with Microsoft tools including Outlook, Excel, Word, Visual Basic. Strong Excel skills to enable analysis of data, including V-lookups and Pivot Tables. Demonstrate ability to copy data to existing Macros and execute adjustments.

Regulations – Knowledge of regulations impacting customer remediation (i.e. Reg Z, Reg B, Reg CC, Reg E, UDAAP). Satisfactory completion of Regulatory Training programs.

Remediation Processes - Basic knowledge of Remediation processes and tools including Matrix, Requirements, Calendar planning methods, RADAR.

Proven history of applying creativity & logic to solve problems.

Enterprise Role Overview:Responsible for medium - large projects for an operations department, product or business unit. Provides consulting expertise to line managers on productivity issues, analyzes market and operational impact in the business brought about by the project parameters. Researches and documents organizational reviews, workflow analysis, management and staff analysis. Develops project plans including estimates of cost and resources required. Defines project scope to others outside of operations that may become involved in or impacted by the project. Requires a thorough knowledge of the operations area.Job Band:H5Shift:1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0Job Description:LOB Specific Description:Bank of America is committed to ensuring fair and consistent treatment for Consumer and Small Business remediation efforts. To drive enterprise wide consistency & accuracy, the Remediation team provides ‘in house’ remediation for impacts to Bank of America (the Bank)’s customers. Remediation consists of dedicated resources with expertise to manage the end-to-end execution of ongoing and one-time remediation efforts.The Remediation Team performs customer remediation for the following products:

U.S. Consumer Card

Consumer Finance (Gold Option/Gold Reserve)

U.S. Consumer Checking

U.S. Consumer Savings

U.S. Small Business Checking

U.S. Small Business Savings

U.S Small business Card

As part of a growing team, this role will be involved in different aspects of the Remediation process which could include project lead work and/or operations work. The Operation Project consultant is responsible for leading remediation projects by working with the Front Line Unit (FLU) to determine the project requirements and executing on project timelines. Operation Project Consultant is also responsible for the following functions: account refund adjustments and maintenance, mail file prep and processing, reporting, radar data entry, quality and operation functions.Required Skills: (Must have these skills to be minimally qualified)

5+ years of project management and/or related experience

Overseeing the end-to-end process for Remediation efforts (defects or audit issues) including the management, implementation, and documentation or work.

Ensuring requirements and planned adjustments are clearly documented and approved by business partners requesting the remediation.

Ensuring systems of record (RADAR and/or DREM) are maintained with key project updates and final adjustments.

Product and Product SOR - Prior knowledge and experience with Consumer (card/deposit) and Small Business products including types of fees, payment applications, interest calculation, rewards, statements. Ability to navigate in customer SOR (TSYS, Impact/BOSS, Rewards Superstation) to confirm, research and validation transactions.

Business Process/Acumen - Basic understanding of the businesses they support and the front-to-back impact of their processes. Extensive knowledge of single product line.

Quality - Responsible for data quality accuracy in all project documentation, including in SOR (RADAR).

Organizational Skills - Is deadline and detail oriented, demonstrates strong organization of content and records. Ability to multitask while managing multiple files.

Communication skills - Meeting facilitation skills to host and document meeting outcomes with business partners, teammates (leads, analysts, operations), and management, including ability to present to executive level leadership. Document meeting minutes and send to stakeholders ensuring all documentation meets quality standards.

Ops Excellence – Drives Operational Excellence by seeking solutions for project completion while managing to target dates. Seeks to improve Remediation project management processes and tools.

Risk Management – Acts as an ambassador for the risk culture adhering to risk control expectations.

Innovative – Identifies opportunities to improve processes and shares ideas with manager and team. Participates in development and implementation of new initiatives.

Ability to work in a fast pace and changing environment.

Desired Skills:

Technical Skills – Experience with Microsoft tools including Outlook, Excel, Word, Visual Basic. Strong Excel skills to enable analysis of data, including V-lookups and Pivot Tables. Demonstrate ability to copy data to existing Macros and execute adjustments.

Regulations – Knowledge of regulations impacting customer remediation (i.e. Reg Z, Reg B, Reg CC, Reg E, UDAAP). Satisfactory completion of Regulatory Training programs.

Remediation Processes - Basic knowledge of Remediation processes and tools including Matrix, Requirements, Calendar planning methods, RADAR.

Proven history of applying creativity & logic to solve problems.

Enterprise Role Overview:Responsible for medium - large projects for an operations department, product or business unit. Provides consulting expertise to line managers on productivity issues, analyzes market and operational impact in the business brought about by the project parameters. Researches and documents organizational reviews, workflow analysis, management and staff analysis. Develops project plans including estimates of cost and resources required. Defines project scope to others outside of operations that may become involved in or impacted by the project. Requires a thorough knowledge of the operations area.Shift:1st shift (United States of America)Hours Per Week:40Learn more about this roleFull timeJR-23009756Band: H5Manages People: NoTravel: NoManager:Talent Acquisition Contact:Viviana RenshawReferral Bonus:0Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

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