Job Details

ID #17353314
State Texas
City Plano
Job type Permanent
Salary USD $120,000 - $140,000 120000 - 140000
Source Hexaware Technologies, Inc
Showed 2021-07-27
Date 2021-07-09
Deadline 2021-09-07
Category Et cetera
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ServiceNow CMDB Process Owner

Texas, Plano, 75023 Plano USA

Vacancy expired!

RR: 168556

Role: ServiceNow CMDB Process Owner

Location: Plano, TX

Type: Full Time or Contract

Job Description: Experience planning, managing and controlling CMDB to ensure accuracy of data Experience in design and implementing Service Model in CMDB Ensure integration and support of the configuration management process to other ITIL process viz., Incident, problem, change etc Ability and authority to ensure daily end-to-end delivery of Configuration Management services in accordance with this Configuration Management Plan. Specific responsibilities include:
  • Managing the day to day activities of the process, including establishing priorities and work assignments
  • Tracking compliance to policies and procedures and resolving / escalating any compliance issues
  • Facilitates Configuration Management audits
  • Reviews critical incident outage resolution results and responses and dispositions of failed changes due to CMS related issues
  • Facilitates communication and engages business and IT management to encourage configuration management efforts and value proposition
  • Engages with strategic projects to ensure Configuration Management can deliver required CMS functionality within project timeframes
  • Reviews and approves all changes to the CMS infrastructure where applicable
  • Reviews and approves significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed • Mentors the organization on Configuration Management services, concepts, policies and procedures
  • Chairs the Configuration Control Board (CCB) and enacts changes as directed
  • Provides and approves all requirements, use cases, user stories, etc. in support of new or improving functionality of the CMS

Vacancy expired!

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