Vacancy expired!
Terrific 12+ months contract in Plano, TX for a Windows 10 Launch Coordinator . Will work collaboratively in a client-facing role to support the Digital Retailing platform/program. Will support the Windows 10 launch process from sign-up to successful launch.
Responsibilities include:- Conduct Pre-Launch IT Sessions with company dealers to document their current tech ecosystem, describe go-live process/user account set-ups and explain basic program processes.
- Review and maintain program training materials and communications.
- Understandprogram goals and work with technology teams that support the program.
- Assign access to users and systems from basic UI screens and provide activity tracking.
- Work with ticketing systems (ServiceNow and Jira) for technology launch set-up issues and provide reporting.
- Attend several regularly scheduled meetings with possibility of facilitating or note-taking.
- Review and document feedback for future enhancement consideration, as required.
- Exceptional customer service and Professional demeanor.
- Strong knowledge of Windows 10.
- Strong knowledge of Microsoft Office 365 applications (Outlook, Teams, Excel, Word, & PowerPoint).
- Strong knowledge of computer hardware and mobile technology.
- Excellent troubleshooting, problem solving and root cause analysis.
- Self-Starter able to follow defined corporate processes and policies.
- Strong team partner, with excellent organization and time management skills.
- Excellent written/verbal communication skills.
- Must possess a high level of quality and attention to detail.
Vacancy expired!