Vacancy expired!
- Interface with multiple teams from business areas, network engineering and management as a team representative on major incident bridges.
- Perform advanced troubleshooting to identify, resolve, and provide root cause analysis of network related issues.
- Assist with maintaining network Data Center and LAN / WAN infrastructure and systems for small, regional, and large office and call center environments.
- Support a large complex data and voice network infrastructure by using network monitoring and management tools.
- Participate in and respond to system and network incidents.
- Perform system and network analysis by using well defined toolsets for proactive monitoring, troubleshooting and incident response (packet capture, application performance management, syslog, netflow etc).
- Provide technical support leadership on problem calls.
- Minimal travel as required to support troubleshooting and fixing network issues.
- Be able to work nights and weekends in an off hour shift role.
- Ability to work in a Command Center environment, logon to ACD phone queues and navigate an incident tracking system.
- At least 6 years' experience in the network communications field with demonstrated proficiency in troubleshooting network LAN and WAN infrastructures.
- At least 6 years' experience in troubleshooting Cisco router and switch hardware platforms, TCP/IP and industry standard routing protocols.
- At least 4 years' experience with packet capture and analysis products such as Netscout, Sniffer and Wireshark.
- At least 4 years' experience troubleshooting Data and Voice circuits and understanding Telco infrastructures.
- At least 2 years' experience interfacing with technicians and management on major incident bridges.
Vacancy expired!