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- Analytics, Reporting, Data Wrangling, creation of dashboard for web and omni channel activities.
- Develop & maintain operational reports and dashboards in Adobe Cloud, Quantum Metrics, Tableau or PowerBI etc.
- Work with Product Owners to understand customer experience on pages and in transactional flows.
- Manage time-sensitive deliverables for multiple teams and work in extremely fast-paced environment.
- Adobe Analytics-tagging and reporting of business metrics
- Understanding of custom analytics tagging approaches
- Quantum Metric-customer experience analytics
- Dynatrace-performance analytics
- Bachelor's degree in a quantitative field (mathematics, economics, statistics, computer science, electrical engineering, physics, etc.) or equivalent experience.
- Required 5 years' analytical experience in enterprise eCommerce:
- Transaction views: customer progression, conversion, and fallout
- Errors and error scenarios
- Customer experience feedback (Foresee, OpinionLab)
- Deep-dive analysis
- 4-5 years' experience with Adobe Analytics, Quantum Metrics, Power BI
- Proactive and anticipatory problem solver
- Ability to analyze data using SQL, Cassandra, and Graph QL to provide business and product insights
- Excellent communication skills (written and verbal)
- Commerce Order Management functions, including flows and post submit processing
- High-level monitoring and KPI reporting vs. detailed operational reporting