Job Details

ID #43582462
State Texas
City Remote
Job type Contract
Salary USD TBD TBD
Source Software Guidance & Assistance
Showed 2022-06-24
Date 2022-06-23
Deadline 2022-08-22
Category Et cetera
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Senior Infrastructure Engineer - REMOTE

Texas, Remote 00000 Remote USA

Vacancy expired!

Software Guidance & Assistance, Inc., (SGA), is searching for a Remote Infrastructure Engineerfor a Contract-to-Permassignment with one of our premier Healthcare Servicesclients. W2 ONLY - NO 3RD PARTIES 6 Month contract - right to hire Open to candidates in all US time zones. 100% remote (will NOT be required to work onsite even when converted to fte) Responsibilities :

  • Participate in short- and long-term planning efforts with stakeholders and IT groups.
  • Identify and communicate how IT infrastructure solutions can support the achievement of short- and long-range business goals.
  • Support the prioritization of requirements and help match resources with requirements.
  • Work with analysts, architecture, and stakeholders to understand business needs.
  • Lead the evaluation of technical requirements for projects to determine the impact to the infrastructure including equipment redundancy and capacity requirements.
  • Ensure completeness of technical requirements and functional architecture analysis for the design and implementation of system business solutions.
  • Identify requirements gaps or issues.
  • Determine systems specifications, input/output processes and working parameters for hardware/software compatibility.
  • Determine requirements impact on existing architecture, work processes and systems.
  • Evaluate technical requirements for projects to determine the impact to infrastructure/applications including equipment redundancy and capacity requirements.
  • Determine technical requirements' impact on existing architecture, work processes, systems, and ongoing support.
  • Explain to non-SMEs how the proposed solution will support their requirements.
  • Assist in the business process redesign and documentation as needed for new technology.
  • Lead the Architecture, design, development and test of technical solutions or infrastructure solutions to meet business requirements and functional specifications.
  • Ensure that tests evaluate all possible impacts on the current infrastructure.
  • Coordinate and lead the build and deployment and review of new, modified or enhanced infrastructure components or services.
  • Ensure all support documentation knowledge transfer to production support.
  • Verify the functionality of components and services and ensure deployment meets client's expectations.
  • Establish requirements, methods and procedures for routine maintenance.
  • Ensure performance meets the present and future needs of the business.
  • Forecast utilization patterns and identifies modifications or upgrades.
  • Recommend changes/enhancements for improved systems availability, reliability and performance.
  • Develop and maintain metrics around the system and institutes a process for continuous improvement.
  • Conduct reviews periodically with users and vendors.
  • Define and ensure continuous monitoring procedures are set according to the standard procedures and requirements.
  • Create a plan to evolve the system to reduce cost and improve system dynamics.
  • Perform or coordinate Level 3/4 incident assessment and resolution on infrastructure solutions.
  • Coordinate problem management and resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problem.
  • Recommend procedures and controls for problem resolution or create temporary solutions until permanent solutions can be implemented.
  • Research, analyze and recommend the implementation of software or hardware changes to rectify any current or similar future problems.
  • Review checklists and scripts and update as needed.
  • Lead the development of contingency plans including reliable backup and restore procedures.
  • Identify business continuity/disaster recovery risks and mitigation plans.
  • Assist in the development of disaster recovery plans with service providers and network carriers.
  • Support and establish systems environment standards.
  • Work with auditors and security groups to ensure adherence to governance, regulations, and compliance with policies and procedures.
  • Evaluate vendor solutions to ensure compliance with requirements and cost-effectiveness.
  • Evaluate future technologies and makes recommendations.
  • Review vendor proposals for new infrastructure solutions.
Required Skills:
  • 7+ years of experience in deploying, maintaining, and troubleshooting complex applications at an enterprise-scale
  • 5-10 years of relevant experience in an Engineering & IT lead role
  • Ability to converse with application owners, architects, performance testers to collect requirements, pinpoint application performance bottlenecks via the monitoring & observability tools, and deliver enterprise-scale solutions
  • Drive operational efficiencies, process change, and improvements in a challenging environment while maintaining good working relationships and overcoming resistance to change
  • Demonstrate comprehensive knowledge of design metrics, analytics tools, benchmarking activities, and related reporting to identify and implement best practices
  • Provide strong leadership that utilizes clear and concise written and verbal communication to an audience that can vary from C-level execs to individual contributors in support teams
  • Demonstrate comprehensive knowledge of design metrics, analytics tools, benchmarking activities, and related reporting to identify and implement best practices
  • Experience working with diverse stakeholders, including operations, application developers, SMEs and performance testing in a consultative manner
  • Strong knowledge of systems, networks, hardware, and software from an automation & monitoring standpoint.
  • Must have hands-on experience of at least 2+ years in three of six tools categories:
    • Monitoring
    • Application Performance Management
    • Real user monitoring
    • Infrastructure monitoring
    • Network performance andfault management
    • Log aggregation/analysis tools
  • 5+ years monitoring and troubleshooting experience with APM tools (e.g., New Relic, AppDynamics, DynaTrace, Splunk, Aternity, SolarWinds, or comparable platforms)
  • 2+ years working ELK, Splunk, New Relic (or alternative log analysis/analytics tools)
  • 2+ years' experience with synthetic monitoring tools (ideally New Relic, Pingdom, or other synthetic monitoring tools)
  • 2+ years' experience working with ServiceNow incident, problem, and change modules along with integration with enterprise management tool(s)
  • Knowledge of and experience with monitoring via API, WMI, SNMP, SSH, and other programming languages and/or protocols
  • Experience with Agile delivery utilizing modern cloud-based software tools and approaches (Git, CI/CD, JIRA, automated testing)
  • Experience with Puppet, Puppet Bolt, or other orchestration tools
  • Experience managing, tuning, and maintaining the right balance of alerting that enables/maintain our observability strategy while eliminating non-actionable issues
Preferred:
  • Big Data / AIOPS experience is a strong plus to drive and support incident intelligence and observability
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com . EEO Employer: Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.

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