Job Details

ID #17359729
State Texas
City Richardson
Job type Permanent
Salary USD Depends on Experience Depends on Experience
Source VIVA USA INC
Showed 2021-07-27
Date 2021-07-23
Deadline 2021-09-21
Category Customer service
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Developer - Lead

Texas, Richardson, 75082 Richardson USA

Vacancy expired!

Title: Developer - Lead

Mandatory skills:Cisco ICM applications, Cisco CVP applications, Cisco ICM reports, Cisco CVP reports,custom reporting package, precision routing product,AT&T's Route-it, Cisco's ICM and CVP, workforce management, Visio software,Word, Excel, PowerPoint, Lotus Notes,Cisco Call Center applications, Cisco UCCE, Cisco CVP, Cisco ICM, Cisco Call Studio,ICM development, CVP development,Call Studio,customer service, telecommunications

Description:

Sr. Developer – GeneralistICM/CVP DeveloperDescription:This position is responsible for providing technical and reporting administration with Intelligent Call Management (ICM), Customer Voice Portal (CVP), Cisco, Aceyus support to the SDO Contact Centers to help them utilize contact center technology to effectively manage contact center resources to meet strategic and immediate services goals, and interacting with technology vendors, ITG and contact center management to coordinate acquisition of additional technical facilities, enhance processes and resolve problems.JOB REQUIREMENTS:Bachelor degree or 4 years of experience working in a customer service or telecommunications position5 years’ experience in providing contact center technical or reporting support in Cisco contact center environmentProject management experience in leading call center technical and reporting projects.Specific experience with installation, support, and maintenance of Unified Cisco Contact Enterprise (UCCE), in developing and modifying contact flows and in designing/supporting Cisco ICM/CVP applications and reports.Experience in interacting with long distance and local service providers; ordering facilities, reporting and troubleshooting.Experience with skills-based and precision routing product and familiarity with custom reporting package.Experience with AT&T's Route-it, Cisco's ICM and CVP, workforce management and/or Visio software a plus.PC proficiency to include Word, Excel, PowerPoint and Lotus Notes.Strong interpersonal, negotiation and problem-solving skills.Analytical skills with ability to translate business needs into technical requirements and provide training and consulting services.Clear and concise verbal and written communication skills with ability to work independently or within a team to achieve successful results.Essential functions:Experience in ICM/CVP development and ability to translate business requirements and implementation in Cisco Call Center applications including Cisco UCCE/CVP/ICM and Cisco Call Studio.

Required Qualification(s)CVP/ICM Development experienced required. Must have experience in CVP development and Call Studio.

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions. Contact Details:Please send your resumes and one of our recruiter will get in touch with you. VIVA USA INC.3601 Algonquin Road, Suite 425Rolling Meadows, IL 60008http://www.viva-it.com

Vacancy expired!

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