Job Details

ID #15304639
State Texas
City Richardson
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source Make Corporation
Showed 2021-06-10
Date 2021-06-09
Deadline 2021-08-08
Category Customer service
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Service Desk Technician

Texas, Richardson, 75080 Richardson USA

Vacancy expired!

Service Desk Technician#SLP –TC29

Location: RICHARDSON, TX

Duration: 6 Months

Responsibilities:
  • Serve as first point of contact for all information technology issues within the Bank.
  • Respond to telephone calls and emails from employees for IT support
  • Assist the end user community using remote tools by recording, resolving, and responding to issues
  • Support Windows 7 and 10, Microsoft Office products (Word, Excel, PowerPoint, Outlook), network connectivity, VPN connectivity, office telephone and voice mail usage, and Mobile Device Management
  • Follow prescribed guidelines and procedures and seek guidance from technical lead as appropriate
  • Function as a single point of contact for problems referred by other individuals and departments by providing close loop on routine queries
  • Ability to accurately interpret and fulfill customer requirements to achieve customer satisfaction
  • Understand team and organizational support structures
  • Be on time each day for start of shift and maintain a good attendance record

Qualifications:
  • Bachelor’s/Associates Degree or equivalent experience
  • Must be flexible for extended hours and/ or shift work
  • Minimum of 5 years previous experience in a service desk environment
  • Must have excellent customer service, telephone, listening and communication skills
  • Must have excellent documentation and writing skills
  • Must demonstrate excellent time management skills and be self-driven to efficiently manage daily work load
  • Demonstrate experience in applying knowledge/skills in a Customer Support environment
  • Strong analytical aptitude and problem solving skills in a technical environment
  • Multi-task across several ongoing tasks of varying priorities as required
  • Ability to make good judgments, negotiate, problem solve and strong decision-making skills
  • Ability to understand and clearly communicate technical information to non-IT personnel
  • Maintain a high level of knowledge regarding the clients computing environment
  • Must demonstrate strong sense of urgency regarding solving end-user issues
  • Be able to solve problems regarding system errors or usage issues
  • Must be able to minimize downtime by rapidly diagnosing and resolving problems
  • Be able to track and document information regarding troubleshooting techniques
  • Maintain a high level of teamwork and knowledge sharing
  • Demonstrate strong organizational skills
  • Proficiency with Windows 10 troubleshooting
  • Proficiency with Office365 troubleshooting
  • Proficiency with laptop, desktop and peripheral hardware troubleshooting
  • Proficiency with VPN and network connectivity troubleshooting
  • Proficiency with general application troubleshooting in a Windows environment

Vacancy expired!

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