Vacancy expired!
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
What's the roleWe are looking for a Technical Solution Architect to work with an innovative product launching in an area new to cloud services.Primary focus will be on implementing the technical aspects of NICE product deployments and non-standard configuration requests as well as assisting product teams to successfully introduce new products/versions. Champion supportability and preventative action on behalf of our customers.What you'll be doing- Implement and support custom deployments and integration of various NICE product suites for clients.
- Work on non-standard configuration requests, manual database and file manipulations and other advanced system adjustments.
- Work effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Take into account technical and commercial relationships with end users, partners and service providers.
- Accurately track effort on tasks - recognize scope and effort variances early, evaluate impact and raise issues as appropriate.
- Use best practice methods, quality standards, and guidelines on all project phases.
- Experience of Programming (e.g. C#)
- Experience with .Net framework
- Experience with Azure technologies
- Experience with Postman or Fiddler
- In depth knowledge of data handling and MS SQL
- Experience with third party API's (REST, SOAP)
- Experience with third party systems and integrations
- Excellent technical and analytical skills
- Experience with Windows server and client technology
- Scripting experience in Linqpad, Powershell or similar
- Efficient, effective and respectful communication skills both with customers and within internal departments. Including;
- Good listener, able to identify and validate assumptions
- Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it
- Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
- Multi-tasking and time-management to prioritize and switch between varied tasks
- Must be US Citizen for customer compliance.
- Be willing to travel occasionally to customer or partner sites worldwide, sometimes at short notice.
- Be flexible with working hours when needed to address critical or urgent matters.
Vacancy expired!