Vacancy expired!
- As a WFM Product Manager, you will define and bring to market an industry leading product using your domain expertise
- Manage the entire product life cycle from strategic planning to tactical activities
- Own roadmap plans and prioritize features to support ongoing delivery, sales/marketing initiatives, and other client commitments
- Work closely with development teams to ensure on time deliveries of product releases
- Conduct requirements gathering, reviews, and design review meetings with stakeholders, domain experts and technical architects
- Analyze market trends and closely monitor product competitors
- Act as the subject matter expert of the product area and market internally (engineering, sales, pre-sales, and marketing) as well as externally (business partners, customers)
- Research, gather, and define product's business requirements from discussions with clients, partners, sales and other sources for current and future product releases
- Cooperate with other NICE teams on product integrations
- Ensure CSAT and value realization of the product
- Use Agile Product Management methodology to manage product backlog and deliveries
- Partner with engineering to evaluate and select new technologies for the WFM product
- Work with marketing, release management and education teams on product materials. e.g., white papers, customer presentations, training presentations, videos, webinars, solution brochures, solution guides
- BA/BS Computer Science or related technical degree
- MBA - advantage
- 3 - 5 years of experience with and knowledge of Agile Product Management
- Contact center and WFM experience - mandatory
- Enterprise (B2B) software product management experience
- Demonstrated success defining and launching products
- Strong problem solving and analytical capabilities
- High motivation and passion to lead and build a leading product
- Performing business and technology analyses, based on product needs and industry trends
- Developing concepts into business requirements
- Thorough understanding of the competitive landscape to appropriately define and position the product
- Innovate, think out of the box to create more value in the product
- Communicating effectively at all levels, from executive management to individual contributor
- Working successfully with clients and business partners directly
- Excellent negotiation skills to resolve internal and external competing priorities
- Excellent communication and interpersonal skills
- Team player and a NICE person
Vacancy expired!