Vacancy expired!
Product Manager
Job ID 99887 Posted 30-Jan-2023 Service line GWS Segment Role type Full-time Areas of Interest Digital & Technology/Information Technology Location(s) Richardson - Texas - United States of America JOB SUMMARY Facilitate discussions with business and technical stakeholders to extract critical business requirements and present a functional and technical vision and solutions in the form of software products, customizations, and integrations to meet those needs within Dynamics 365 Field Service platform ESSENTIAL DUTIES AND RESPONSIBILITIES- You will guide the client from the beginning of the implementation through to the Go Live.
- You will help train, identify gaps, document new business processes, write functional design documents, test, data migration, report, and recommend and build the financial or operations solution in D365 FS
- Review and map Microsoft Dynamics business processes, communicate effectively with technical team to speak on system/environment architecture, development, integrations, and overall client requirements.
- Build client relationships and become a trusted advisor.
- Work as an individual contributor and as part of a team to support client work.
- Proven customer facing skills
- Should have executed at least two end-to-end projects in Dynamics 365 CRM, that include complex functionality, integrations with multiple systems, and global user base.
- Must have hands-on implementation experience in multiple modules of D365 CRM - experience in Field Service module is a must
- Have demonstrable experience in requirements gathering (conducting requirement workshops, interacting with Senior Business users and IT Stakeholders) preparing BRD, functional fitment, customer review and sign-off
- Should have experience working in Agile/iterative methodology
- Provide support and quality assurance for delivered Microsoft Dynamics CRM solutions
- Work with QA team lead to prepare test scenarios and test cases
- Support preparation of training materials, conduct functional training for super users
- Must have prior experience in the onsite-offshore model
- Excellent communication and documentation skills
Vacancy expired!