Vacancy expired!
- Assists the Bank technical and end-user community with the installation, configuration, and ongoing usability of applications within established standards and guidelines
- Function as a collaborative team member in a highly effective Enterprise Application Support organization supporting 40+ banking applications/processes
- Monitor batch jobs, application logs and monitoring tools to proactively prevent application failures
- Create documentation to be included in knowledge base of issues and resolutions
- Work with external vendors and internal IT departments as appropriate to research and resolve problems
- Work with internal business teams to establish application requirements and implementation expectations
- Participate in critical major incident resolution and treat such events a top priority
- Perform software upgrades and other Technology Lifecycle Management activities
- Experience with Windows Server, SQL Server, Active Directory, PowerShell, SQL Queries, SAML / SSO, SSL Certificates, Citrix, SCCM strongly preferred.
- Experience with File Transfer Protocols (FTP, FTPS, SFTP) required.
- Experience with Fiserv Nautilus (or Hyland OnBase), Ipswitch MOVEit is a huge plus.
- Experience with troubleshooting route and connectivity issue preferred
- Must demonstrate strong sense of urgency regarding solving critical business application issues
- Must have excellent customer service, telephone, listening and communication skills
- Strong problem solving, pattern recognition and, critical thinking skills necessary
- Aptitude to automate manual processes and validations with scripting languages
- Must be able to process multiple sources of input and troubleshoot at all layers of the OSI model to determine root cause
- Must be able to minimize downtime by rapidly diagnosing and resolving problems
- Be able to track and document information regarding troubleshooting techniques
- Ability and willingness to work overtime, participate in 24 hour on-call rotation
- Experience in banking industry is a plus
Vacancy expired!