Vacancy expired!
Please note: This is NOT a work from home (WFH) position. You are required to live in or near Richardson, TX to make the required commute if hired.
Don't miss this rare opportunity to jumpstart your career opportunities at the Richarson Call Center. Interview with us in-person at our upcoming open recruiting session. Same day job-offers, so come dressed in your best and show why you're a perfect fit for #LifeAtATT!Richardson Hiring EventSeptember 1st, 2022 10:00 AM-3 PM CST2270 LAKESIDE BLVD, RICHARDSON, TX 75082Candidates are asked to apply and complete the Virtual Job Tryout before attending Answer your calling and take the lead at our company. As a member of our Call Center team, you'll work at the center of the action and redefine how our customers engage with the latest product offerings, media and entertainment. It's an opportunity to be the voice of AT&T - a global leader in communications and technology, in a career where we'll count on you to deliver a best-in-class customer experience. As a Telesales Representative, you'll identify sales opportunities and offer customized solutions to customers. Success in this role will require a motivated, competitive mindset as you'll consistently work to meet sales quotas and services objectives. You'll need to exhibit calm under pressure and be persuasive and sales-driven. With each inbound call, you'll work to cultivate a positive customer relationship; utilizing proven sales and saves techniques to maintain customer loyalty and sell products. You may interact with frustrated customers and be tasked with lowering their resistance and even saving customers that are calling to disconnect their services. You may also be required to:- Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.
- Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing.
- Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.
- Proactively engage T3 support (network and IT) to address & resolve issues.
- Remain proficient in all billing, rate plan and feature matters.
- 6 months to 1 year of customer service/sales work experience
- Familiarity with Windows computers
- An ability to deliver regular and reliable attendance
- Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
- AT&T Internet (Fiber where available)
- AT&T phone & AT&T wireless home phone
Vacancy expired!