Vacancy expired!
Job Description
- You canworkfroma laptop, but will need to be hard-wired while working.
- A quiet, distraction-free, location in your home to work.
- Answer all incoming Customer Service calls promptly and manage them effectively and efficiently
- Address questions and educate patients, practices, and sales staff
- Handle specified technical monitor issues
- Redirect calls to subject matter experts as defined in protocols
- Notate patient accounts for activities and disconnect
- Assist patient’s requests for additional supplies by placing orders on their behalf
- Document all calls or correspondences.
- Handle Emails/VM s as assigned
- Demonstrate empathy and decrease customer tension
- Promote the value of Preventice remote monitoring to reduce cancellations
- Must communicate in a professional, empathetic and diplomatic manner with good voice quality, dictation, and articulation.
- Works to achieve the day-to-day Customer Service Team’s quality and productivity goals
- Exhibit a high sense of urgency
- Identify, document and escalate potential patient or practice complaints per standard operating procedures
- Other duties as assigned.
Qualifications
- High School diploma or equivalent
- One to two years of experience in a call center or customer service position preferred
- Knowledge of medical terminology preferred
- Excellent multitasking and organization skills
- Excellent verbal and written communication skills
- Computer skills are required including proficiency in Windows-based applications and MS Office.
- Knowledge of multi-line telephone system
- Excellent Customer Service skills when interacting with all internal and external clients
- Bilingual is a plus
- High attention to detail
- Ability to work in a fast paced environment
Additional Information
All your informatio At Our Lady of Good Counsel, a Catholic high school sponsored by the Xaverian Brothers, we inspire our students to excel, serve, and love. n will be kept confidential according to EEO guidelines.
Vacancy expired!