Vacancy expired!
- Great server hardware knowledge with deep understanding of all component & system type failures
- Proven RCA or Failure analysis history
- Experienced in controlled experiments to determine root cause.
- Assist in conducting failure analysis on field issues until root cause is determined based on:
- Controlled testing of suspect hardware, system, or firmware
- Engagement of internal engineering departments and the customer
- Proactively and reactively support field deployments globally by:
- Maintaining deployment equipment, image, and software
- Learning new products in the production or lab environment
- New Product Introduction training for site leads and technicians in the field.
- Assisting field technicians to resolve known and unknown issues real time.
- Assist in tracking server fleet health to investigate trends, new unknown issues, and validate that Veritas is maintaining customer SLA.
- Utilize Linux and Windows Command Line to troubleshoot hardware.
- Network troubleshooting of Layer-1, Layer-2, Layer-3
- Making, cleaning, or running cables
- Cable management (labeling, dressing, and unintrusive)
- Assist network admins in setting up switches.
- Confirming connections both visually and virtually
- Cable tracing
- Port map updates
- Setting up pre-work meetings to discuss requirements, equipment needed, expectations, and ensure everyone is in sync and everything is clear.
- Daily status updates
- Define, develop, and implement external and internal customer initiatives.
- Proactively support field sustaining activities by
- Developing SOPs, Knowledge articles, & guides
- Conduct training of new issue/resolution, new technical process & new tools.
- Attention to detail and accuracy in investigation of issues, RCA/FA documents, etc. is critical to this role. It is essential to both the customer and Veritas.
- Provide timely, detailed, precise, and accurate feedback to the Engineering teams on failures, serviceability of servers, and integration with the datacenter.
- Up to 90% travel with the ability to work a flexible schedule as needed.
- Passport or ability to obtain a passport.
- Ability to independently and regularly lift items weighing up to 50lbs or in partnership for items over 50lbs in weight.
- Ability to work autonomously and within a local or geographically dispersed team environment.
- Pre and post work follow up for projects.
- 3+ years of experience
- CompTIA A+ or equivalent experience
- CompTIA Server+ or equivalent experience
- CCENT or equivalent experience
Vacancy expired!