Desktop Support Specialist

Our client, a US Fortune 250 company and a global Medical technology corporation serving customers in Clinical Labs, Health care research & Pharmaceutical industry, seeks an accomplished

• Work hours: Third shift, 2100-0530 Central
• Remote or onsite: Remote currently with COVID restrictions, possibly return to office as guidance changes.
• 3 Must haves on the resume:
  Ability to gain DoD clearance, CompTIA certificate (Net+, A+, or Sec+), and strong organizational skills.
• Interview’s type? In-person or phone/video? How many rounds to be expected? Phone interviews, video if possible but not required. Plan for two rounds of interviews
• Education requirements? CompTIA certificate (Net+, A+, or Sec+)

• Computer Science, Technology or Healthcare related or equivalent work experience
• CompTIA Certification A+, Sec+, or Network+ preferred
• 2-3 years proven applied experience
• Goal and action oriented
• Read, write, speak English language; English proficient
• Strong technical orientation and experience deploying proprietary and standard applications
• Strong analytical skills to troubleshoot problems using logical/analytical methods
• Application/software packaging and deployment; desktop and system support services
• Understanding and experience of various Windows operating systems, Active Directory, domain security, and Bomgar.
• Knowledge of cloud computing, SQL, AD, Windows-Unix/Linux, Remote access and SQL scripting
• Ability to acquire Department of Defense Clearance

• Builds effective working relationships across functions and locations
• Maintains a strong focus on delivering high quality work; holds self to high quality standards
• Demonstrates adaptability for working in diverse environments; manage multiple tasks at a time and able to prioritize; work independently
• Demonstrates awareness of one's own emotions and impact on others and works to adjust accordingly and maintain composure; self-awareness
• Follows procedures and processes in an FDA regulated environment
• May assist in developing processes and procedures to support functional department strategies
• Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates non-value-added tasks; self-starter who is curious
• Communicates effectively with customers; builds rapport and listens to needs and takes action to meet customer needs
• Maintains reporting tools and metric tracking systems by continually updating data; detail and thorough follow-up
• Seeks out initiatives and projects that will broaden experiences / skill set and support critical organization capabilities
• Develops and updates process documentation
• May assist to train peers