Vacancy expired!
RESPONSIBILITIES:Kforce has a client in search of a talented Desktop Technician in San Antonio, TX.
Summary:Under general supervision, the Desktop Technician is responsible for scheduling and coordinating appointments with customers, performing technical software and hardware support and informal training on hardware and software use in response to customer requests. The candidate follows established procedures for performing configuration changes, updates and upgrades and assists in the deployment of new images, software/hardware upgrades and fixes. This person exercises no supervision.Essential Job Functions: Installation and re-imaging of desktops and laptops Assists with scheduling IT support appointments with customers Works with team members to build a deployment schedule and acts as a single point of contact for customers and team members Reviews daily work assignments and prioritizes them by geographic location, department and/or priority level Responds to Tier II support requests via multiple sources such a phone, email, Microsoft Teams; Interacts with customers in a courteous and professional manner Follows established procedures for performing configuration changes, updates, and upgrades; Assists in the deployment of new computers as it relates to PC replacement program, software/hardware upgrades and fixes Assist with COVID-19 social distancing of IT equipmentREQUIREMENTS: Hands on experience with new computer deployments and backup/restore Windows user profiles Strong Customer Service/Communication skills Technical working knowledge of Windows 10 and Office 365Office 365 experience should include: One Drive MS Teams MS Office Pro Plus (Word, Excel, PowerPoint, Outlook, and Access) How to use collaboration within Word, Excel, and PowerPoint Working knowledge of Dell/Apple hardware to include desktops/laptops with docks supporting single and multiple display configurations Ability to communicate clearly and effectively both verbally and in writing Ability to work in a team environment Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified informationKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Vacancy expired!