Service Delivery Manager job vacancy

Vacancy expired!

Service Delivery Manager

San Antonio, TX

Accenture Federal Services is seeking a Service Delivery Manager to work in our San Antonio, TX location. The successful candidate will provide support across all the AFS Portfolio's Cloud engagements.

Description and Responsibilities

The Accenture Federal Services, Strategic Solutions (SS) provides expertise in emerging technologies with an approach unique to cloud: our strategy is focused on a broad set of services and solutions. We don't merely deliver low-cost servers and storage - we enable the entire IT mission to modernize and transform into the cutting edge of cloud services.

Within the SS Cloud Management Platform & Services (CMPS) program, the Cloud Service Delivery mission is underpinned by the driving purpose to provide the highest quality of client satisfaction. Our mission is tightly woven into every delivery mechanism to match the rapidly changing expectations of cloud technology management. The AFS cloud management platform delivers centralized, simplified, highly secure and fully managed solutions specifically designed to be delivered by a centralized management service for brokering, governing and operating multiple cloud solutions. We don't just give customers a tool for choosing and delivering cloud (IaaS) and cloud-based (PaaS/SaaS) services, we partner with them throughout the entire engagement lifecycle. As a major cloud provider and industry-leading government systems integrator, we offer a complete cloud portfolio with the ease of single-point accountability to deliver the ultimate client experience.

AFS is seeking an outsourcing, preferably cloud, experienced Service Delivery Manager ready to advance their career in the latest delivery processes for Cloud Development & Operation Services. The Service Delivery Manager has the overall responsibility and accountability for the day-to-day cloud application development and operations management over the life of our AFS - Client outsourcing partnership.

As the Service Delivery Manager, you will support account teams in the pursuit of organic growth opportunities, perform and support transition activities and be responsible for managing ongoing steady state support, enhancements and new development, for monitoring the SLA activity of AFS's delivery teams and implementing corrective measures, when required, for actively participating in regular client IT staff meetings and in Operational meetings between client and AFS, for managing issues & risks, client and team satisfaction, and budget and profitability across the portfolio. You will be required to apply AFS quality methodologies across client engagements, to retain top performing staff and effectively plan succession and rotations, and to actively participate in transition activities.

To be successful in this role, the ideal candidate will possess excellent verbal and written communication skills and will have prior experience preparing formal reports and presenting them to Senior IT Management (both external and internal client's). The candidate seeks to be a part of a practice that constantly aims to lead the industry in cloud practices and therefore proactively participates in continuous improvement planning.

Additionally, the Service Delivery Manager will be joining a highly integrated team of self-motivators to achieve the common goal of building an extremely successful and results-driven Cloud Service Delivery practice. It is important the candidate shares the mission and purpose to deliver the highest client satisfaction in every facet of the job.

Minimum Qualifications:

A four-year bachelor's degree (or higher) in a relevant field of study or 5-7 years of experience in IT with a minimum of 3+ years of experience in an IT management position, preferably in the Cloud
Previous operations experience with demonstrated abilities to lead a medium to large infrastructure or application development teams
Performance management experience delivering to Service Level Agreements in a complex IT environment and understanding contractual obligations, risks and impacts
Experience in delivering services to geographically dispersed stakeholders
Experience in providing delivery oversight and motivational leadership for teams of more than 10 members
Familiarity and competence in delivery through all phases of the System Development Lifecycle
Experience in implementation and improvement of IT processes.
Demonstrated financial management abilities for multimillion-dollar scope of work
Strong communications and collaboration skills
Experience delivering IT services in an enterprise delivery model
Knowledge of Microsoft Office products (Word, Excel, PowerPoint, and Project)
Detail-oriented
Able to organize information
Precise and takes care to produce quality work.
Adept at negotiating and resolving conflicts in a sensitive work context
Able to make informed decisions based on the factors involved
Able to communicate at an executive level with the various technical and business stakeholders
Able to create synergy within a group of individuals to reach the team's, organization's, and ultimately client's objectives

Highly Desired Qualifications:

PMP
ITIL v3 Certification
CMMI-SVC
Infrastructure as a Service (IaaS)
Platform as a Service (PaaS)
Software as a Service (SaaS)
Cloud Management
Security+ CE and/or CISSP Certification
Experience in Government Contracting
Experience with vendor management and contract negotiations

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Vacancy expired!

ID	#12258309
State	Texas
City	San antonio
Job type	Permanent
Salary	USD TBD TBD
Source	Dunhill Professional Search
Showed	2021-04-15
Date	2021-04-15
Deadline	2021-06-14
Category	Et cetera
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Job Details

Service Delivery Manager

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