Technical Project Manager

Our client, a US Fortune 250 company and a global Medical technology corporation serving customers in Clinical Labs, Health care research & Pharmaceutical industry, seeks an

• Successful planning, executing, and delivering one or more concurrent medium/large projects (defined internally at as Tier 1 or Tier 2 projects). Defining, communicating, and delivering project scope, goals and deliverables
• Works directly with executive and director level business leaders to understand the strategic objectives for major business change initiatives and define the tactical programs/projects to realize these objectives.
• Creating and organizing project work, required documents and deliverables for validation and compliance traceability (as required by the project, practices and applicable regulations)
• Setting own work direction and completing work tasks along with assigned project team members (may receive coaching from more experienced PMs for larger, more complex projects if needed)
• Leading project teams in accordance with established project management methodologies and practices, maintaining optimal team performance on assigned project tasks and deliverables
• Managing project risks and issues, ensuring their timely mitigation and resolution with impacted stakeholders
• Providing timely and effective project communications, including meeting facilitation, and status reporting
• Engaging and Influencing with third party providers to ensure delivery of key objectives and compliance with SLAs
• Planning and executing change management activities related to each assigned project

• Responsible for data and analytics utilizing multiple sources of data to identify opportunities for growth of SDCs
• Develop and implement databases, data collection systems and data analytics tools
• Ability to develop data into information and information into insight to drive business decisions
• Identify, analyze, and interpret complex data to calculate financial savings delivered by SDC model

• Required to execute shared services transition methodology according to guidelines and recommendations
• Planning, organizing and leading workshops with stakeholders to gather necessary information to appropriately plan each transition
• Documents and maintains policies, procedures, and accelerators to be used as best practice for companywide transition management into service delivery centers
• Provide end to end transparency of our demand and transition pipeline
• Provide status updates within required on-line tools and during phase gate stakeholder meetings

• Works with business leadership and TGS business partners to build trust and identify and scope new work transitions
• Assists in building company assessment against industry benchmarks for SDC and BPO utilization
• Supports analysis of “as is” service delivery models for respective functions, business groups and teams

• Management of Other Service Delivery Center Initiatives
• Creates and maintains plans for other projects that impact the SDC in the region
• Manages other regional SDC projects and controls status, risk, issues, and budgets appropriately
• Participates in M&A Due Diligence activities and integration plans
• Occasionally will be asked to support regional center leadership in operations, center, or escalation related topics
• Supports development of SDC strategy, communications, and analysis
• Contributes to large-scale strategic projects as well as ongoing operational activities from a data perspective

• Project / Program Management: Must be knowledgeable in project and program management industry best practices and have in-depth understanding of the project planning process. Capable of identifying when a project is at risk and able to facilitate and lead the team to resolve issues and re-plan as needed to get the project back on track.
• Execution / Office Tools: Required: Very strong organizational, project planning, scheduling and risk management skills and demonstrated experience using project management tools and software (i.e.: Microsoft Project; Required: Proficient in the use of all MS Office tools (Email, Word, Excel, PowerPoint, Teams, SharePoint, etc.)
• Business Acumen: Required to have a basic understanding of Key Driver goals, overall organization, and how project portfolio is related to achieving goals.
• Analytical Skills: Can process high volume of data and translate into conclusions, recommendations, solutions. Technical expertise in data models, database design and development, data mining and segmentation techniques. Disseminate and present data with high attention to detail and accuracy.
• Communication and Reporting: Able to maintain regular, effective communications with the project team, resource managers and sponsors. Proven ability to apply appropriate communication, facilitation & escalation skills to ensure effective information exchange.
• Leadership / Sponsor Engagement: Develops clear problem statements and resolution options for escalation to project sponsors and management. Able to establish a governance structure with operating mechanisms and cadence appropriate for VP or C-level sponsors. Capable of demonstrating a knowledge of regional concerns and differences and build trust. Able to recognize their impact on project planning & execution.
• Leadership: Demonstrated accountability and ownership of project outcomes.
• Calmness and Clarity Under Pressure: Can work in a fast-paced and dynamic environment under changeable priorities
• Positive Attitude: Be able to project a positive attitude and evoke positive responses from others
• Facilitation: Must be able to facilitate difficult working sessions with senior leaders and handle positive and negative feedback and inputs appropriately.
• Personal Credibility & Integrity: Demonstrated excellence in professionalism, professional communication, presence, a high degree of integrity, and willingness/strength to do the right thing in difficult situations.
• Supervisory Responsibilities (for people managers): Ability to coach and supervise experienced professional associates, usually in a matrix structure as aligned to projects. Able to provide honest feedback and hold crucial conversations with direct reports on performance and results and provide input to all HR related matters including annual compensation planning.