Job Details

ID #21750198
State Texas
City San antonio
Job type Permanent
Salary USD TBD TBD
Source Dunhill Professional Search
Showed 2021-10-27
Date 2021-10-27
Deadline 2021-12-25
Category Et cetera
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Tier I Analyst

Texas, San antonio, 78205 San antonio USA

Vacancy expired!

Tier I Analyst

On-Site: San Antonio

US Citizenship Required

Role Description

US Citizens only/No Dual. The Tier 1 Operations Analyst will be responsible for monitoring activities ensuring system availability for a multi-functional platform hosted in AWS GovCloud. Monitoring activities include utilizing operational toolsets (Splunk, AppDynamics) to understand infrastructure behavior and proactively identify issues. The Analyst will also be responsible for responding to system alerts and perform basic troubleshooting and triage activities to restore system availability. Additional job functions may include:

  • Manage Production incidents and coordinate with other team as needed to resolve them
  • Initiate problem tickets for incidents requiring a code change
  • Report daily status to executive leadership
  • Define operational requirements for new functionality
  • Assist with the creation of operational functional designs for system enhancements or operational tools
  • Serve as a liaison between Tier 1 Operations and other teams to coordinate activities that require cross-team support

Desired Experience & Skills

  • Bachelor's degree in computer science or related field or minimum of 2 years in application and/or cloud infrastructure operations
  • Linux or Infrastructure Administration
  • Scripting Languages (examples: Bash, Python, PHP, Perl, Ansible, etc)
  • Programming Languages (Java, C, C, C#, Ruby, etc)
  • Troubleshooting

Nice-to-Have Skills

  • AWS or similar Cloud Platform
  • SIEM or log aggregation tools (Splunk, ArcSight, or similar)
  • Application monitoring tools (AppDynamics, Nagios, or similar)
  • Networking

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