Vacancy expired!
- Are you a detail-oriented analyst passionate about leading a team that assesses, captures and documents user needs into detailed business and technical requirements?
- Can you commit to a position enhancing operations by serving as a liaison between business operations groups impacted by specific initiatives?
- Do you desire a competitive salary with lucrative benefits and a focus on professional development?
- Competitive salary with bonus.
- Health, vision and dental insurance.
- 100% company match 401(k) up to 6%.
- Company funded retirement accumulation plan for an additional 3%.
- Education assistance.
- Pretax childcare spending account.
- Paid holidays, vacation days, personal days and sick days.
- Employee discount on spectrum services where available.
- Be an inspiring leader for a team of cross-functional Analysts by actively and consistently supporting all efforts to simplify and enhance the client experience.
- Identify issues that could impact or be impacted by the delivery of new products, services, processes or support technologies through detailed analyses of system interdependencies, requirements, risks and risk mitigators.
- Alert senior leadership to business impacts of system changes or outages.
- Support all aspects of integration by ensuring the installation of new products and services, regulatory requirements, tools, technologies and markets into existing operations.
- Mitigate risks for the delivery of new products, services, processes or support technologies by ensuring a complete analysis and understanding of interdependencies and business risks.
- Ensure project accuracy by documenting, designing and implementing all defined business rules and policies.
- Fully optimize production by leveraging technology, ensuring automated and manual process enablers are working and redesigning processes where applicable.
- Supervise the translation of high-level business requirements into functional specifications and then translate them to technical specs.
- Improve established processes by developing and maintaining a library of functions and specifications via Change Management processes.
- Interpret and deliver the functional specifications of projects to impacted business units and other supporting organizations, including IT, Billing and third-party vendors.
- Achieve project goals by aligning operational strategies and technical solutions, complying with all defined business policies and documenting and implementing designs.
- Perform additional duties related to the position as assigned.
- Three or more years of telecommunications experience.
- Five years of project management experience.
- Five or more years of business operations analysis experience.
- Proven track record of analyzing and interpreting data while quickly identifying business issues and opportunities.
- History of managing projects simultaneously while defining key performance indicators and metrics.
- Confident when documenting, preparing and presenting data-driven technical information to C-level executives and decision-makers.
- Deadline-driven with the ability to make decisions and resolve issues while working under pressure.
- Demonstrated initiative to accomplish job duties while using sound judgment and strong organizational and prioritization skills.
- Proven ability to manage cross-functionally and motivate others.
- Knowledge of process and project management.
- Familiar with general accounting and billing procedures.
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Visio.
- Effective written and spoken English communication skills with all levels of an organization.
- Master's degree in business administration or a related field or an equivalent combination of training, education and experience (required).
Vacancy expired!