Job Details

ID #43754925
State Texas
City San antonio
Job type Full-time
Salary USD Great comp & benefits Great comp & benefits
Source Texas
Showed 2022-07-01
Date 2022-06-30
Deadline 2022-08-29
Category Software/QA/DBA/etc
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Account Manager (Software Implementation)

Texas, San antonio, 78201 San antonio USA

Vacancy expired!

New TX offices (New Braunfels)

Apply:https://lcptracker.com/about/company

LCPtracker, Inc. is a leading software service provider specializing in construction site compliance related software, headquartered in Orange, CA with offices in New Braunfels, TX and Fenton, MI. Our main solution, LCPtracker Pro, is a powerful web-based SaaS solution for collecting, verifying, and managing certified payrolls and other labor compliance related documents. Over 2000 clients and 100,000 contractors have used LCPtracker for their certified payroll reporting.

In 2022, our growth continues at a rapid pace, making LCPtracker one of the fastest growing small companies in Orange County, California, recognized by the Orange County Business Journal. In 2017, 2018, 2019, 2020 and 2021 LCPtracker was recognized as a Orange County "Best Places to Work" by the Orange County Register.

Position Summary

LCPtracker Account Managers are the main point of contact for VIP clients, guiding new and existing clients through the personalized implementation, use, customization, maintenance and troubleshooting of LCPtracker and its adjunct modules. Account Managers effectively and efficiently manage and document all aspects of the VIP client experience and work closely with the Services, Sales, Development, Support and Finance departments to provide support and maximize client retention.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Duties/Responsibilities

Software Implementation, Training and Support: Facilitate software setup to meet individual clients compliance and programmatic needs and lead trainings for account administrators and users. Provide high-level software and solution support for account administrators, including system settings, reporting, custom development requests, and escalated Support Department issues.

Project Management: Manage multiple projects, both internal and external facing, using traditional and Agile management approaches.

Account Management: Ensure client satisfaction and retention, maintain client documentation, perform account analysis and reporting, and manage contract requirements.

Relationship Management: Be the primary point of contact and build trusted-advisor relationships with clients and their key stakeholders. Act as client liaison and advocate to internal teams.

Subject Matter Expert and Internal Projects: Participate in and/or lead internal ad hoc teams, as assigned.

Education and Experience:

3-5 years relevant account management or relationship management experience.

Project management experience preferred.

Davis-Bacon or other Prevailing Wage compliance experience preferred.

Four-year degree preferred.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift 15 pounds at times.

Work Environment

This position performs its duties at LCPtrackers New Braunfels TX office. This position routinely uses standard office equipment such as computers, phones, mobile devices, photocopiers, filing cabinets and fax machines.

Physical Demands

While performing the functions of this job, the employee is regularly required to sit; frequently required to talk and hear, use hands and fingers to type, scroll and use computer equipment. The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection of text/data in both print and electronic forms.

Position Type and Expected Hours of Work

This is a full-time position. Days/hours worked are dependent on the workload at the time. General availability and presence in the office is expected during regular business hours from 8am 5pm Monday-Friday. However, some flexibility is allowed. Occasional evening and weekend work may be required as job duties demand.

Travel

There is no major travel requirement for this position. However, infrequent travel may be necessary to visit remote office(s), attend conferences/industry events, etc. Attendance at our annual corporate Staff Retreat is required, which typically takes place in December. This 2-3-day retreat takes place locally in Southern California. Attendance at our annual User Conference as assigned.

Vacancy expired!

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