Vacancy expired!
Rackspace is hiring a Sr. Manager of Customer Care to be based out of our office in San Antonio, TX. This position provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. You will manage all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Provides direct supervision to direct reports and provides mentoring/training to technical and account management team.
If you have a Bachelors degree and at least 6 years of Operations Management in Technology, Software, or Finance and supervisory experience with direct reports, than we want you to apply.
If you are interested and meet the job requirements listed, please apply online by clicking on the web link:
Click Here to Apply!
We offer:
Competitive pay with bonus potential
Paid Time Off, Paid Sick Time, Volunteer Time
Medical, Dental, Vision
Disability Insurance, Accident Insurance, Group Term Life Insurance, Group Critical/Illness Insurance
Gym membership
Advancement opportunities
Once you apply, make sure to check your phone messages and email often. Well be reaching out to qualified candidates to schedule a brief phone interview.
Requirements:
At least 6 years of Operations Management and supervisory experience within IT, Cloud, Finance, or Software industries
Excellent communications skills both externally and internally
ITIL Certification preferred
Minimum H.S. Diploma
Strong background in account management or hosting-specific technical skills
Pass pre-screen questions that are auto-reject
Pass phone screen questions
If you are interested and meet the job requirements listed, please apply online by clicking on the web link:
Click Here to Apply!
About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the worlds best technology services company.
Rackers arent all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker a valued member of a winning team on an inspiring mission is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Vacancy expired!