Vacancy expired!
- Resolves complex technology issues
- Handles technical infrastructure tasks
- Manages or executes activities related to technical maintenance and administration of the AWS, Oracle, and Azure environments
- Support and improve infrastructure monitoring and reporting tools
- Support and maintain configuration management solutions
- Contributes technology subject matter expertise to the team
- Interact with application vendors (e.g., AWS, Oracle, Azure) and ensures timely support guidance for technical inquiries
- Collaborate and build working relationships with supporting teams (Service Delivery, Security, Engineering, and PMO)
- Provides technical input for all maintenance requests that are approved via ITIL change management process.
- Coordinates activities related to technical maintenance and administration of the infrastructure environments
- Reviews monitoring reports and ensure all issues are being addresses
- Create and maintain appropriate documentation for system activities
- Coordinates and participate in application updates and upgrade projects
- Ensures all ITIL processes (e.g., incident, problem, change, etc) are followed
- Participate in on-call support rotation, as appropriate
- Trains, teaches and collaborates with Level 1 Analysts to provide mentorship and feedback around lessons learned Minimum Qualifications
- Bachelor's Degree in Computer Science, Information Systems Management, or related field.
- Practitioner level cloud certification such as: AWS-CCP (AWS) or MTA (MS Azure) preferred.
- 4-6 years of experience working with infrastructures and 2-3 years of experience with vendor cloud platforms.
- Advanced experience with Linux and Windows administration, particularly with servers in virtualized and hosted cloud environments
- Familiarity with the fundamentals of Linux scripting languages
- Experience installing, configuring, and maintaining services related to patching in both Linux and Windows environments
- Familiarity with load balancing, firewalls, and networking
- Ability to monitor services on production servers Other Job Specific Skills
- Knowledge of server applications such as: Tableau, Fortiweb, Elastic, OpenVPN, Duo, etc.
- AWS, Azure, OCI certifications
- Security+ Certification
- Experience supporting technology in the Federal space
- Experience in supporting customers in a ticket-based and email environment (ServiceNow)
- Ability to translate complex technologies into simple to understand concepts for clients
- Assist in the identification, definition and implementation of process improvement
- Brings a high sense of urgency for all tasks
- Strong multi-tasking abilities and able to provide timely responses
- Ability to be flexible and work analytically in a problem-solving environment
- Strong communication (written and oral) and interpersonal skills
- Excellent customer service skills
- Ability to prioritize and complete tasks within schedule
- Ability to effectively troubleshoot issues by using process of elimination
Vacancy expired!