Customer Service Representative job vacancy

Vacancy expired!

Customer Service Specialist

SATX (telework)

US Citizenship

General Summary

Our Call Center responds to and resolves Recruiting and Hiring inquiries transferred from the Tier 1 Customer Service Center (Phone/E-mail), as well as direct inquiries from candidates and employees in a timely manner and provides general information/assistance. The Contact Center resolves general inquiries from candidates regarding their application status, test scheduling information, and other related inquiries.

Essential Duties and Responsibilities

Responsibilities Include:

Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every candidate

Document systems during each call

Work with the management team to stay updated on process knowledge and be informed of any changes

Professionally handle incoming requests from candidates and ensure that issues are resolved both promptly and thoroughly by providing excellent customer service and technical skills

Thoroughly and efficiently gather pertinent information, access and fulfill candidate, and educate the caller where applicable to prevent the need for future contacts and document interactions through contact tracking

Minimum Qualifications

Excellent customer service skills

1-2 years of prior customer service experience

Must be 18 years of age or older

High school diploma/GED required (Associate degree in a business related field preferred)

Ability to remain professional and courteous with caller at all times

Ability to communicate clearly and professionally, both verbally and in writing

Has a pleasant, patient and friendly attitude

Strong decision making and analytical abilities

Strong detail orientation and communication/listening skills

Willingness to work a flexible schedule and overtime when needed

Possess a strong work ethic and team player mentality

Excellent customer service skills

Must be a US Citizen

Must be able to obtain a Public Trust Clearance

Relocation funding is not available for this position.

Desired Qualifications

Excellent customer service skills

1-2 years prior Call Center experience

Availability for evening and weekend shifts

Ability to work a shift schedule that would be subject to periodic changes.

Knowledge, Skills, and Abilities

Knowledge of federal recruitment and hiring is a plus.

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Vacancy expired!

ID	#49536817
State	Texas
City	Sanantoniotx
Job type	Permanent
Salary	USD TBD TBD
Source	Dunhill Professional Search
Showed	2023-03-25
Date	2023-03-24
Deadline	2023-05-23
Category	Et cetera
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Job Details

Customer Service Representative