Vacancy expired!
Employees in Enterprise Customer Care (ECC) are experts at making peoples day.When customers feel welcome, understood, appreciated and helped, thats a good day at Best Buy. Employees in ECC are constantly delivering the industrys best and most responsive customer service & sales experience. When you join our team, youll have the unique opportunity to speak with hundreds of customers each week, learn everything there is to know about our amazing company and share your insights to improve our business. If that sounds like your kind of fun, youll fit right in.ÂÂWhat does a Call Center Sales Representative do?Here at Best Buy, we pride ourselves on thinking about whats possible. This entry-level sales role is responsible for living by our guiding principles: keeping it real, making it human and thinking about tomorrow while delivering an excellent customer experience throughout the customers shopping journey. Our sales representatives must be able to build relationships, listen to customers needs, search through resources and product selections, and multi-task to enable an exceptional customer experience through sales advice and guidance. It is also essential that our sales representatives can express their personality and excitement for the brand in a positive manner.Key ResponsibilitiesOur Call Center Sales Representatives will be responsible to build and show sales and service proficiency for basic sales contacts before taking on additional sales contact types. Training, tools and systems will be in place to support and assist the representative in the sales process. PIn addition, the sales representative will:Apply training and use provided systems to build and show proficiency in your selling skills and product knowledge to provide impartial, knowledgeable advice in recommending products and service solutions, ensuring the customers end-to-end needs are met which includes proactively offering products, accessories and services.Support universal contacts and support customers with other non-sales needsBuild sales, product and process proficiency and knowledge using available resourcesMeet productivity, quality and sales goals consistentlySelling and delivering an outstanding customer experienceÂBasic Qualifications6 or more months of customer service experience required6 or more months of sales, call center or retail experience requiredExceptional verbal and written communication skillsDetail-oriented and demonstrated ability to multi-taskAbility to adapt to rapidly changing prioritiesAbility to work a flexible schedule including nights, weekends and holidaysProficient user of Microsoft Office Suite
Vacancy expired!