Vacancy expired!
- Provide technical leadership and guidance of ServiceNow based solutions from early phase proposals through, design, code, test, and implementation.
- Understand and review clients' business objectives and provide the appropriate technical design, addressing both their short-term tactical needs and their long-term strategic needs. Bring thought leadership and innovative solution ideas to clients.
- Participate in presales activities with customer demos and/or scoping of service engagements. Typically, will involve multiple ServiceNow products, complex integrations with client applications/systems, and/or orchestration/automation.
- Provide direction/ guidance on system design, maintenance, and implementation of internal and client ServiceNow instances. Work closely with Developers and Systems Architects to develop road maps for applications, align development plans, and ensure effective integration among information systems and the IT infrastructure.
- Evaluates performance, security, reliability, operations, technology, and interoperability requirements and produces high-level design deliverables that enable development teams to produce products that are flexible, scalable, and secure.
- Lead technical discovery and assessment efforts, gathering business and technical requirements and helping architect solutions to meet gathered requirements.
- Present passionate, persuasive, strategic, and technically competent subject matter expertise to customers and partners, supporting existing opportunities through value-add ServiceNow integrations.
- Provide input to Statements of Work (SOWs) and assist in presenting proposals to existing and potential clients.
- Develop logical and technical architecture to underpin functional and related business requirements.
- Provide guidance and direction regarding the integration of disparate systems, configuration of a Mid-Server; adoption of the CSDM and best practices with CMDB configuration
- Produce detailed functional design documents to match customer requirements and/or document technical specifications for custom development and systems integration requirements
- Provide technical design details in user stories that are complete, easy for developers to understand, and ready for development.
- Work collaboratively with Project / Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
- Identify opportunities to standardize and simplify related solutions architecture across groups/divisions. Avoid technical debt by developing reusable and scalable solutions.
- Define and document procedures for processes and workflows as required.
- Work on multiple projects as a project team member, occasionally as a project leader
- Troubleshoot problems as reported by internal and external users; drives resolution via HI as required.
- Actively mentor Developers and Technical Consultants regarding technical design standards and implementation of best practices
- Contribute to the definition and continual improvement of CoE processes as well as the maturing of capabilities, expertise, and best practices in consideration of customer needs and Practice requirements
- Collaborate with Practice Lead and adjacent services teams to enhance the overall services offering in support of broader automation and orchestration initiatives.
- Maintain ServiceNow certifications with the latest delta exams. Achieve additional certifications as required based on changing business needs.
- Maintain proficient knowledge of the ServiceNow platform solutions and the value they provide.
- ServiceNow Certified System Administrator (CSA)
- ITIL4 Foundations Certification
- At least three, current CIS Certifications
- ServiceNow Pre-Sales Accreditations - at least one in each Product Line
- Completion of ServiceNow Domain Separation Training
Vacancy expired!