Advaced Medical Support Assistant

Advaced Medical Support AssistantDepartment of Veterans AffairsVeterans Affairs, Veterans Health AdministrationVeterans Affairs, Veterans Health Administration - Imaging ServiceOverview

##### Open & closing dates

05/03/2019 to 05/24/2019

##### Service

Excepted

##### Pay scale & grade

GS 6

##### Salary

$37,843 to $49,200 per year

##### Appointment type

Permanent

##### Work schedule

Full-TimeLocation1 vacancy in the following location:-Temple, TXRelocation expenses reimbursedNoTelework eligibleNo- DutiesSummaryThe Advanced Medical Support Assistant position (AMSA) is

located at the Central Texas Veterans Healthcare System, Imaging

Service, Temple, TX. The AMSA works collaboratively in an

interdisciplinary coordinated care delivery model within the Medical

Center. S/he is responsible for providing assistance to Veterans to

ensure a smooth process in the management of his/her outpatient

appointments and/or Non VA medical care.Learn more about this agencyResponsibilitiesThe AMSA interacts effectively with peers, patients, families

and members of the healthcare team in a courteous, tactful, and

professional manner promoting positive work relationships. The

position requires an advanced knowledge of medical terminology,

computerized data entry and information processing systems, setting

and managing priorities and deadlines, and participating and

providing input in solving operational or procedural issues in team

huddles/team meetings. Duties include, but are not limited to:

·Interpreting, verifying, and scheduling appointments.

·Ensures that clinic utilization is optimized and effectively

supports the needs of the clinic and the Veterans.

·Verifying and updating patient demographic and insurance

information.

·Receiving and directing telephone calls.

·Data entry into and monitoring of the Electronic Wait List (EWL),

Recall Reminders and Return to Clinic orders.

·Preparing, printing and distributing various reports,

correspondence.

·Faxing documents, mail distribution, retrieving and responding to

messages/announcement.

·Performing basic eligibility requirements.

·Completing all mandatory training, competencies related to their

position and other administrative duties as assigned.

·Participate in team huddles/team meetings to manage and plan

patient care, set priorities and deadlines, adjusting the flow of

work to meet team and

patient needs.Functional Statement Title/#: Advanced Medical Support

Assistant/000000

Work Schedule: Monday through Friday, 7:30 a.m. - 4:00 p.m.Travel RequiredNot requiredSupervisory statusNoPromotion Potential6

#### Job family (Series)

0679 Medical Support Assistance- RequirementsConditions of Employment

You must be a U.S. Citizen to apply for this job

Designated and/or random drug testing may be required

Selective Service Registration is required for males born after

12/31/1959

You may be required to serve a probationary period

Subject to a background/security investigation

Must be proficient in written and spoken English

No Financial Disclosure required

Selected applicants will be required to complete an online

onboarding process.

Bargaining unit position

Must pass a pre-placement/employment physical examination

QualificationsBasic Requirements:

- Citizenship: Must be a U.S. Citizen

- Experience/Education: Experience: Six months experience of

clerical, office or other work that indicates the ability to

acquire the particular knowledge and skills needed to perform

the duties of the position. OR Education: One year above high

school OR Experience/Education Combination: Equivalent

combination of experience and education are qualifying for an

entry level for which both education and experience are

acceptable.

- English Language Proficiency: Must be proficient in spoken and

written English in accordance with VA Handbook 5005, part II,

chapter 3, section A, paragraph 3j.

- Pre-employment Physical: Must pass a pre-placement/employment

physical examination.Grade Determinations:Advanced Medical Support Assistant, GS-0679-06: One year of

experience equivalent to the next lower grade level (GS-5).

Qualifying experience includes experiences gained in working in an

administrative health care setting, to include, but may not be

limited to: scheduling, canceling, re-scheduling patient's

appointments and/or consults; entering no-show information;

monitoring the electronic wait list; preparing for clinic visits;

monitoring both inpatient and outpatient appointments for areas of

responsibility; ensuring encounter forms are completed in order to

obtain appropriate workload credit; verifying and updating

demographics and insurance information; processing all emergency and

non-emergency transfers to other VA facilities or private hospitals;

performing basic eligibility, co-pays and pre-authorization

requirements for specific coverage (i.e., TRICARE, sharing

agreements, etc.).Candidates must also demonstrate the KSAs below:· Ability to collaborate, communicate, set priorities, and organize

the work in order to meet deadlines, ensuring compliance with

established processes, policies, and regulations.

· Ability to communicate tactfully and effectively, both orally and

in writing, in order to meet program objectives. This may include

preparing reports in various formats and presenting data to various

organizational levels.

· Advanced knowledge of the technical health care process as it

relates to access to care.

· Advanced knowledge of managing a clinic. This includes

independently utilizing reference sources, decision making, and

empowering the team to collaborate and resolve problems within a

complex systems environment.

· Advanced knowledge of policies and procedures associated with

operational activities that affect the patient flow, patient care,

and the revenue process.

· Advanced knowledge of medical terminology due to the technical

nature of language utilized by Clinicians.NOTE: There is no education substitution for the GS-06 grade

level.References: VA Handbook 5005-15, Part II, Appendix G45,

Qualification for Medical Support Assistant.Preferred Experience: Experience gained in working in an

administrative health care setting, to include, scheduling,

canceling, & re-scheduling patient's appointments and/or consults;

monitoring electronic wait list; preparing for clinic visits;

monitoring patient appointments; verifying and updating demographics

and insurance information; processing all emergency and

non-emergency transfers; performing basic eligibility, co-pays, and

pre-authorization requirements.EducationNote: Only education or degrees recognized by the U.S.

Department of Education from accredited colleges, universities,

schools, or institutions may be used to qualify for Federal

employment. You can verify your education here:

http://ope.ed.gov/accreditation/. If you are using foreign education

to meet qualification requirements, you must send a Certificate of

Foreign Equivalency with your transcript in order to receive credit

for that education. For further information, visit:

http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.htmlNOTE: There is no education substitution for the GS-06 grade

level.Additional informationPhysical Requirements: The work is primarily sedentary and

walking. The work requires the ability to handle multiple demands

simultaneously in dealing with a wide variety of clients on a daily

basis. Tasks will require prolonged use of computers. There are

lengthy periods of sitting, interrupted by intervals of walking and

climbing stairs about the medical center to make the many personal

contacts required of this position.This job opportunity announcement may be used to fill additional

vacancies.It is the policy of the VA to not deny employment to those that have

faced financial hardships or periods of unemployment.This position is in the Excepted Service and does not confer

competitive status.United States Citizenship Required; non-citizens may only be

appointed when it is not possible to recruit qualified citizens in

accordance with VA Policy.VA encourages persons with disabilities to apply. The health related

positions in VA are covered by Title 38, and are not covered by the

Schedule A excepted appointment authority.Veterans' preference does not apply for current permanent Federal

agency employees as long as they are listed as part of the area of

consideration.If you are unable to apply online view the following link for

information regarding an Alternate Application.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the

qualifications above.IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE

MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your

application, résumé, C.V., and/or supporting documentation will be

verified. Please follow all instructions carefully. Errors or

omissions may affect consideration for employment.Experience refers to paid and unpaid experience, including volunteer

work done through National Service programs (e.g., Peace Corps,

AmeriCorps) and other organizations (e.g., professional;

philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and

skills and can provide valuable training and experience that

translates directly to paid employment. You will receive credit for

all qualifying experience, including volunteer experience.Background checks and security clearanceSecurity clearanceOtherDrug test requiredNo- Required DocumentsTo apply for this position, you must provide a complete Application

Package which includes:All applicants are required to submit the following supporting

document type(s):VA Form 10-2850c - Application for Associated Health Occupations

(required).

http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf -

Information must be current not older than a year. Outdated and/or

incomplete applications will be considered ineligible.Resume: Your resume must include the following information for

each job listed: Job title; Complete Work Place Addresses; Duties

(be as detailed as possible); Month and year start/end dates (e.g.

June 2007 to April 2008); Full-time or part-time status, PRN

(include hours worked per week) Information must be current not

older than a year.SF-50 - Notification of Personnel Action (required). Most recent

copy of your SF-50 (Performance/Cash Award SF-50's are NOT

sufficient to verify your status).Applicants may also submit the following supporting document

type(s), which may not be required for all applicants (if

applicable):·DD-214 - If claiming Veteran's Preference

·Other Veterans Document - VA Rating Letter

·SF-50 - If current Federal Employee

·Cover Letter - Optional

·OF-306 - Optional

·SF-15 - Optional

·Transcript - optionalPlease use this checklist to make sure you have included other

documents required for your application, such as a copy of your

transcript (if using education to qualify), documentation to support

Veterans Preference claims, etc. You will not be contacted for

additional information.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution

recognized by the U.S. Department of Education in order for it to be

credited towards qualifications. Therefore, provide only the

attendance and/or degrees from schools accredited by accrediting

institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this

vacancy announcement may result in an ineligible rating or may

affect the overall rating.- BenefitsA career with the U.S. Government provides employees with a

comprehensive benefits package. As a federal employee, you and your

family will have access to a range of benefits that are designed to

make your federal career very rewarding. Learn more about federal

benefits.Review our benefitsEligibility for benefits depends on the type of position you hold

and whether your position is full-time, part-time, or intermittent.

Contact the hiring agency for more information on the specific

benefits offered.- How to ApplyAll applicants are encouraged to apply online. To apply for this

position, you must complete the full questionnaire and submit the

documentation specified in the Required Documents section below. The

complete application package must be submitted by 11:59 PM (ET) on

05/24/2019 to receive consideration.

To begin, click Apply Online to create a USAJOBS account or log

in to your existing account. Follow the prompts to select your

USA JOBS resume and/or other supporting documents and complete

the occupational questionnaire.

Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and

appropriate documentation is submitted prior to the closing date.To verify your application is complete, log into your USA JOBS

account, https://my.usajobs.gov/Account/Login, select the

Application Status link and then select the more information link

for this position. The Details page will display the status of your

application, the documentation received and processed, and any

correspondence the agency has sent related to this application. Your

uploaded documents may take several hours to clear the virus scan

process. To return to an incomplete application, log into your USA

JOBS account and click Update Application in the vacancy

announcement. You must re-select your resume and/or other documents

from your USA JOBS account or your application will be incomplete.NOTE: Participation in the seasonal influenza program is a

condition of employment and a requirement for all Department of

Veterans Affairs Health Care Personnel (HCP). HCP are individuals

who, during the influenza season, work in VHA locations where

patients receive care or who come into contact with VA patients as

part of their duties. VHA locations include, but are not limited to,

VA hospitals and associated clinics, community living centers

(CLCs), community-based outpatient clinics (CBOCs), domiciliary

units, Vet centers and VA-leased facilities. HCP include all VA

licensed and unlicensed, clinical and administrative, paid and

unpaid, full- and part-time employees, intermittent employees, fee

basis employees, VA contractors, students, researchers, volunteers,

and trainees who work at these facilities. HCP that are unable to

receive or otherwise decline a flu shot will be expected to wear a

face mask throughout the influenza season.Agency contact informationRachel OujezdskyPhone(254) 743-0781EmailRACHEL.OUJEZDSKY@VA.GOVAddressVA Central Texas Health Care System

1901 Veterans Memorial Drive

Temple, TX 76504

USLearn more about this agencyNext stepsOnce your online application is submitted you will receive a

confirmation notification by email. After we receive application

packages (including all required documents) and the vacancy

announcement closes, we will review applications to ensure

qualification and eligibility requirements are met. After the review

is complete, a referral certificate(s) is issued and applicants will

be notified of their status by email. Referred applicants will be

notified as such and may be contacted directly by the hiring office

for an interview. All referred applicants receive a final

notification once a selection decision has been made.- Fair & TransparentThe Federal hiring process is setup to be fair and transparent.

Please read the following guidance.Equal Employment Opportunity PolicyThe United States Government does not discriminate in employment on

the basis of race, color, religion, sex (including pregnancy and

gender identity), national origin, political affiliation, sexual

orientation, marital status, disability, genetic information, age,

membership in an employee organization, retaliation, parental

status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job

applicants

Reasonable Accommodation PolicyFederal agencies must provide reasonable accommodation to applicants

with disabilities where appropriate. Applicants requiring reasonable

accommodation for any part of the application process should follow

the instructions in the job opportunity announcement. For any part

of the remaining hiring process, applicants should contact the

hiring agency directly. Determinations on requests for reasonable

accommodation will be made on a case-by-case basis.A reasonable accommodation is any change to a job, the work

environment, or the way things are usually done that enables an

individual with a disability to apply for a job, perform job duties

or receive equal access to job benefits.Under the Rehabilitation Act of 1973, federal agencies must provide

reasonable accommodations when:

An applicant with a disability needs an accommodation to have an

equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform

the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive

equal access to benefits, such as details, training, and

office-sponsored events.

You can request a reasonable accommodation at any time during the

application or hiring process or while on the job. Requests are

considered on a case-by-case basis.Learn more about disability employment and reasonable accommodations

or how to contact an agency.Legal and regulatory guidance

Financial suitability

Social security number request

Privacy Act

Signature and false statements

Selective Service

New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to

apply, visit www.usajobs.gov/GetJob/ViewDetails/532674000. Only resumes

submitted according to the instructions on the job announcement listed

at www.usajobs.gov will be considered.