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Job Description:1.Must have good knowledge of computer hardware, operating systems such as Windows 10 and knowledge of software applications.2.Knowledge and demonstrated expertise with the management and support of Microsoft Office, Office 365, and common productivity applications. 3.Awareness of commonly used Microsoft products and services Ability to coordinate multiple tasks, status actions items, respond to changing priorities, and react to short deadlines. 4.Perform on-site technical support/break-fix, repair, and installation of computer hardware and software5.Maintain and track stock inventory6.Respond to user inquiries, assess problems and issues with IT equipment and applications and help resolve these issues for users7.Participate in incident handling concerning desktop changes8.Participate in projects concerning bigger desktop changes, for example rollout of new antivirus or Win 10 upgrades etc9.Microsoft environment knowledge (desktop & laptop) 10.Have good technical understanding of the products building up a desktop service11.Experience from the desktop environment12.Understanding and experience of change management process13.Project positive attitude, Excellent customer service, written and oral skills. Self-motivated and goal driven, with the ability to multitask and to effectively prioritize and execute tasks in a fast-paced environment. 14.Performs other duties and responsibilities as assigned by supervisors 15.Experience working in a team-oriented, collaborative environment.
Key Responsibilities: 1.To provide support for on call escalations and doing root cause analysis of given issue 2.To independently resolve tickets within agreed SLA of ticket volume and time.3.To update worklogs and follow escalation process and process compliance.4.To adhere to quality standards, regulatory requirements, and company policies 5.Work on value adding activities such Knowledge base update, self-development, and management6.To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen CasesCandidate must be authorized to work in the U.S. We are unable to sponsor work visas at this time. About HCL HCL Technologies (HCL) empowers global enterprises with technology for the next decade today. HCLs Mode 1-2-3 strategy, through its deep-domain industry expertise, customer-centricity and entrepreneurial culture of ideapreneurship enables businesses to transform into next-gen enterprises.HCL offers its services and products through three lines of business - IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products & Platforms (P&P). ITBS enables global enterprises to transform their businesses through offerings in areas of Applications, Infrastructure, Digital Process Operations, and next generation digital transformation solutions. ERS offers engineering services and solutions in all aspects of product development and platform engineering while under P&P. HCL provides modernized software products to global clients for their technology and industry specific requirements. Through its cutting-edge co-innovation labs, global delivery capabilities, and broad global network, HCL delivers holistic services in various industry verticals, categorized under Financial Services, Manufacturing, Technology & Services, Telecom & Media, Retail & CPG, Life Sciences, and Healthcare and Public Services.As a leading global technology company, HCL takes pride in its diversity, social responsibility, sustainability, and education initiatives. As of 12 months ending on September 30, 2019, HCL has a consolidated revenue of US9.3 billion and its 147,123 ideapreneurs operate out of 44 countries. For more information, visit www.hcltech.comVacancy expired!