Vacancy expired!
Position: Desktop TechnicianLocation: Woodland, TXDuration: ContractMain tasks in the following areas:
- Ability to contact and troubleshoot directly with users to resolve various software and hardware issues.
- Good customer service focus personality and ability with a “can do” attitude expected.
- Hardware installation and delivery (new computers, monitors, docking stations, accessories, etc.)
- Maintaining loaner laptop pool (clean, wipe and/or reimage/reload)
- User equipment moves within the office (disconnect equipment, relocate, and reconnect, retrieval)
- Facilitating user transfers between offices (assist with data copy, backups, equipment transfer process)
- Staging and imaging computers (unboxing, setup in staging area, image machines using Client’s process)
- Maintain equipment records in inventory and stock
- Asset management systems - Manage hardware inventory and keep hardware databases updated.
- Windows OS System Image Deployment with SCCM and QA check them.
- Clean and repair machines. Changing laptop batteries, keyboards, replacing RAM.
- Trouble shoot boot issues such as blue screen / BIOS setting / Boot start up issues.
- Move laptops and desktops/workstations around the building as directed by the Team lead.
- Good understanding of Windows 10 and Office 365 apps. SharePoint, ServiceNow, Active Directory and Software Center a big plus.
- ITSM ticket system experience
- Hardware/ Software troubleshooting and repair skills on: PC’s / Laptops / Outlook & Microsoft application basic troubleshooting.
- Other tasks as directed by the supervisor
Vacancy expired!