Job Details

ID #3363522
State Texas
City Universalcity
Full-time
Salary USD TBD TBD
Source Alorica
Showed 2020-02-07
Date 2020-02-08
Deadline 2020-04-08
Category Et cetera
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Bilingual Customer Service Representative- Payroll 3.23

Texas, Universalcity 00000 Universalcity USA

Vacancy expired!

GET TO KNOW ALORICAAt Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.JOB SUMMARYPerforms routine customer service phone support to client specific needs. Work is performed under regular supervision.JOB RESPONSIBILITIES Responds to requests and calls from customers related to client specific programs and products Identifies and responds to customer’s needs based on designated procedures of account/client Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call related information of each call received for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issuesOTHER RELATED DUTIES Escalates calls to supervisor when necessary and appropriate Maintains and updates customer information as necessary Provides support and assistance as needed Up-sells to customer upgrades as necessary May perform other client specific duties as necessary and required by program/account Other duties as assignedJOB REQUIREMENTS

Minimum Education and Experience:

High School Diploma or GED required; graduation from a college with an Associate’s degree preferred Customer service experience Phone related customer service Familiarity with Microsoft Windows, Word, and Excel applications May require client specific bilingual language requirement, as necessary

Knowledge, Skills and Abilities:

Knowledge of product/procedures Ability to use phone and computer systems Customer service skills Strong interpersonal skills Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Patience/empathetic Mental Acuity Conversational Confident/Assertive Demonstrate a positive attitude

Work Environment:

Constant work performed in a climate controlled, call-center environment Constant usage of phone and computer systemsPhysical Demands: Constant sedentary workABOUT ALORICAEqual Opportunity Employer – Veterans/Disabled

Vacancy expired!

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