Job Details

ID #2296099
State Texas
City Waco
Full-time
Salary USD TBD TBD
Source Texas
Showed 2019-05-15
Date 2019-05-14
Deadline 2019-07-13
Category Customer service
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American Income Life is hiring Telephone Verification Representatives!

Texas, Waco 00000 Waco USA

Vacancy expired!

Apply Now!

Job status

Full time

Pay

$12.00 “ Hourly

Job description

Were now hiring Telephone Verification Representatives for our Waco, TX corporate office of American Income Life (Family company of Globe Life)!

As a member of the Quality Assurance department, you will be verifying life and health insurance applications directly with applying customers. It is a vital part of our Companys New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.

We offer a friendly, casual work environment and excellent earning potential-you'll receive an hourly wage plus bonus based on performance. Youll also accrue personal and vacation time.

Were looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Quality Assurance Representative youll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential “ hourly wage plus bonus based on performance.

Education requirements

High school diploma or equivalent.

Experience requirements

1+ years of experience in a call center or customer service environment preferred.

Qualifications

Outgoing, hardworking.

Minimum typing requirement of 30 wpm.

Proficient use of the computer, keyboard functions and Microsoft Office.

Knowledge of medical terminology and spelling a plus.

Must have a desire to learn and grow within the company.

Responsibilities

Make outbound calls to potential / pending customers to verify and document required information to finalize applications for underwriting assessment

Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed

Clearly explain the application process to potential customers

Accurately complete additional paperwork as needed

Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database

Transfer calls to appropriate department as needed

Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)

Skills

Minimum typing requirement of 30 wpm

Excellent oral and written communication

Superior customer service skills required “ friendly, efficient, good listener

Proficient use of the computer, keyboard functions and Microsoft Office

Ability to multi-task

Knowledge of medical terminology and spelling a plus

Ability to work under pressure

Excellent organization and time management skills

Must be detail-oriented

Have a desire to learn and grow within the Company

Physical Requirements:

Heavy outbound phone calling

Sitting and wearing a headset for extended periods of time

Heavy computer use

Work hours

Part-time must work Saturday morning shift (4 hours). Youll accrue personal and vacation time and be paid for training. Opportunity to move to a Full Time role. As a full-time employee you are also eligible to enroll in health, dental, vision, life, 401k and Pension plan.

We are an Equal Opportunity Employer.

Apply Now!

Vacancy expired!

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