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Job status
Full time
Pay
$12.00 Hourly
Job description
Were now hiring Telephone Verification Representatives for our Waco, TX corporate office of American Income Life (Family company of Globe Life)!
As a member of the Quality Assurance department, you will be verifying life and health insurance applications directly with applying customers. It is a vital part of our Companys New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.
We offer a friendly, casual work environment and excellent earning potential-you'll receive an hourly wage plus bonus based on performance. Youll also accrue personal and vacation time.
Were looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Quality Assurance Representative youll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential hourly wage plus bonus based on performance.
Education requirements
High school diploma or equivalent.
Experience requirements
1+ years of experience in a call center or customer service environment preferred.
Qualifications
Outgoing, hardworking.
Minimum typing requirement of 30 wpm.
Proficient use of the computer, keyboard functions and Microsoft Office.
Knowledge of medical terminology and spelling a plus.
Must have a desire to learn and grow within the company.
Responsibilities
Make outbound calls to potential / pending customers to verify and document required information to finalize applications for underwriting assessment
Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed
Clearly explain the application process to potential customers
Accurately complete additional paperwork as needed
Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database
Transfer calls to appropriate department as needed
Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)
Skills
Minimum typing requirement of 30 wpm
Excellent oral and written communication
Superior customer service skills required friendly, efficient, good listener
Proficient use of the computer, keyboard functions and Microsoft Office
Ability to multi-task
Knowledge of medical terminology and spelling a plus
Ability to work under pressure
Excellent organization and time management skills
Must be detail-oriented
Have a desire to learn and grow within the Company
Physical Requirements:
Heavy outbound phone calling
Sitting and wearing a headset for extended periods of time
Heavy computer use
Work hours
Part-time must work Saturday morning shift (4 hours). Youll accrue personal and vacation time and be paid for training. Opportunity to move to a Full Time role. As a full-time employee you are also eligible to enroll in health, dental, vision, life, 401k and Pension plan.
We are an Equal Opportunity Employer.
Apply Now!
Vacancy expired!